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Account Manager
2 weeks ago
We are looking for an experienced and driven Account Manager to join our team in Mumbai. The ideal candidate will have a strong background in IT services/products sales, preferably with experience handling BFSI or Fintech clients. You will be responsible for managing key client relationships, driving account growth, and collaborating with internal teams to deliver effective IT solutions. This role requires excellent communication, negotiation, and analytical skills, along with a strong customer-centric approach.
Responsibilities- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients
- Sales Strategy Development: Develop and implement strategic sales plans to achieve company goals.
- Account Growth: Identify and grow opportunities within assigned accounts.
- Negotiation and Closing: Negotiate contracts and close agreements to maximize profits.
- Customer Needs Analysis: Understand customer needs and provide appropriate IT solutions.
- Performance Metrics: Track and analyze key account metrics, such as sales results and forecasts.
- Collaboration: Work closely with internal teams, including marketing, support and product development, to ensure customer satisfaction.
- Problem Resolution: Handle customer complaints and provide solutions to ensure a high level of customer satisfaction.
- Reporting: Prepare regular reports on account status and sales performance.
- Experience: At least 4 years of experience in IT services/products sales. Experience handling BFSI/Fintech clients would be an added advantage.
- Education: Bachelor's degree in business administration, Marketing, or a related field. MBA would be an added advantage.
- Communication Skills: Excellent verbal and written communication skills.
- Negotiation Skills: Strong negotiation and closing skills.
- Technical Knowledge: Familiarity with IT industry, including software, hardware,networks, and data centers.
- Analytical Skills: Ability to analyze sales data and metrics.
- Customer Focus: Strong customer service orientation.
- Team Player: Ability to work collaboratively with cross-functional teams.
- Problem-Solving Skills: Strong problem-solving and conflict resolution skills.
- Mumbai
- Bengaluru
