Sr. Associate IS Organizational Effectiveness Scrum Master

ABOUT THE ROLE

Role Description:

The Sr. Associate IS Organizational Effectiveness Scrum Master is a leader and coach who facilitates team / ART / SRT events , processes , and supports teams in delivering value. The role involves facilitating communication and collaboration among teams, ensuring alignment with the program vision, managing risks and dependencies , and driving relentless improvement. They also often participate in the Lean-Agile transformation, coaching leaders, teams, and Scrum Master/Team Coachesin the new mindset and processes. They help adapt SAFe to the organizations needs, standardizing and documenting practices

Roles & Responsibilities:

• Lead and manage product delivery using agile frameworks and techniques. Align with Agile values such as prioritizing individuals and interactions over processes and tools.

• Lead and facilitate agile events including stand-ups, sprint /PI planning, sprint /PI reviews, retrospectives, demos and backlog refinement meetings to promote team collaboration.

• Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops.

• Collaborate with cross-functional teams to identify business requirements and develop solutions that meet customer needs.

• Work with Product Owners, Product and Solution Management, and stakeholders to ensure strategy and execution alignment

• Help the scrum teams achieve delivery acceleration focused on business outcomes by reaching higher levels of scrum maturity

• Identify , escalate, and manage risks and dependencies across Teams / ART / Solution train to ensur e that they are addressed in a timely manner

• Coordinate with Services and support to schedule resolution of issues with released products

• Foster a culture of continuous improvement within the Teams / ART / Solution Train by leading retrospectives and encouraging innovation

• Monitor and report on the progress of the Team / ART / Solution Train, ensuring transparency and alignment with solution objectives

Basic Qualifications and Experience:

[GCF Level 4 A]

• Masters degree with 3 - 7 years of experience in Computer Science, Business, Engineering, IT or related field OR

• Bachelors degree with 5 - 9 years of experience in Computer Science, Business, Engineering, IT or related field OR

• Diploma with years of experience in Computer Science, Business, Engineering, IT or related field

Functional Skills:

Must-Have Skills :

• Strong understanding of Agile methodologies, particularly the Scaled Agile Framework ( SAFe )

• Prior experience with Agile project management tools, such as Jira , Confluence and Jira Align

• Experience in guiding teams through Agile events and ensuring adherence to S AFe practices and behaviors

• Excellent problem-solving skills and a passion for tackling complex challenges with data

• Collaborative spirit and effective communication skills to work seamlessly in a cross-functional team

Good-to-Have Skills:

• Deep understanding of CRM Development/Migration, AWS Infrastructure and Integrations (MuleSoft/Databricks) in software delivery

• Workshop facilitation and training experience

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

• Certified SAFe Scrum Master or similar (preferred)

• Certified SAFe RTE or similar ( preferred )

• Certified SAFe STE or similar (preferred)

Soft Skills:

• Proficient in risk assessment, dependency management and stakeholder management including senior executives

• Excellent people and project management skills

• Ability to work collaboratively with cross-functional teams

• Ability to manage multiple priorities successfully

• Team oriented with a focus on achieving team goals