Senior It Officer

23 hours ago

Mumbai, Maharashtra, India Unichem Laboratories Full time ₹ 15,00,000 - ₹ 25,00,000 per year

RESPONSIBILITIES

  • Gather, validate, and document user requirements for SAP enhancements, reports, and additional developments.
  • Provide functional support in SAP SD, PP, MM module, with working knowledge of QM and FICO integration points.
  • Ensure effective handling of SAP Change Request life cycle from requirement gathering, testing in DEV/Quality, to deployment in Production.
  • Support SAP Master Data Management (MDM) uploads with accuracy and timeliness.
  • Collaborate with SAP support partners for incident resolution, upgrades, and enhancements.
  • Coordinate with functional leads (MM, QM, SD, PP, FICO, Finance, Logistics, Marketing, Projects) to ensure smooth business process operations.
  • Perform Unit Testing / Integration Testing / UAT coordination before moving changes to production environment.
  • Act as Project Coordinator for cross-functional SAP-related initiatives, ensuring timely execution and stakeholder alignment.
  • Maintain compliance with pharmaceutical IT regulations (Data Integrity, GxP, Audit Trail, Validation).
  • Prepare and maintain documentation (Change Requests, Test Scripts, SOPs, Training materials).
  • Conduct end-user training sessions and provide ongoing support for SAP-related issues.
  • Proactively identify process gaps, suggest improvements, and work on continuous improvement initiatives.
  • Ensure adherence to IT Governance, Change Management, and Audit standards.

DESIRED SKILLS

  • SAP certification(s) in MM / SD / PP / QM / FICO or S/4HANA preferred.
  • Good understanding of inter-module integration and SAP landscape (DEV, QAS, PRD).
  • Knowledge of GxP, GMP, Data Integrity, 21 CFR Part 11, EU Annex 11 compliance requirements.
  • Hands-on experience with project coordination, testing (Unit, Integration, UAT), and documentation (SOPs, CRs, Test Scripts).
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication, stakeholder management, and end-user training skills.
  • Ability to handle multiple priorities under strict timelines while ensuring compliance and quality.

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