Senior Engineer

Job description

Company: Prudent Technologies Pvt. Ltd. (Website: )

Position Title

Senior Engineer – IT

No. of Vacancies

1

Qualification (Degree, Certifications, etc.)

Any Degree OR 3 Year Diploma

Skills Required (Technical, Soft Skills, Tools, etc.)

· Course completion OR Certification/Experience in Linux [RHCE]-Mandatory

· Course completion OR Certification/Experience in Computer Hardware Service-Mandatory

· Course completion OR Certification/Experience in Microsoft Windows Server Administration [MCSE/MCP] – Optional

· Course completion OR Certification/Experience in Cisco Networking [CCNA/CCNP] – Optional

Experience Level (Years & Relevant Industry Experience)

4 Year with Linux and Computer Hardware experience

.

Specific Requirements (Shifts, Travel, Languages, etc.)

Willing to work on any shifts including Saturday & Sunday

Good communication skill in English or Hindi

Location (Office/Remote/Hybrid)

Kochi Willing to travel to Chennai/Bangalore/Mumbai/Delhi

on need basis)

Job Responsibilities (Key Duties & Expectations)

Maintaining of Operator IT Infrastructure & Security

· Attend and resolve Production Hardware [HP/Dell/Lenovo/IBM] & network related complaints

· Attend and resolve Production Operating system [Linux & MS Windows] & Software related complaints

· Server resource upgradations – RAM, HDD

· Web publish hosting in IIS Web Server

· Health monitoring of Production Server hardware-Alert monitoring

· Maintain Production Asset data

· License Management of Software's & Operating systems

· Ensure Production server backups

· User management and access permissions, password management

· Submit URL White listings requests to Operator IT Team

· Submit Firewall Openings requests to Operator IT Team

Create VPN User IDs with Operator support team for Operation & Maintenance access

· Apply security patches in Servers and ensure closure of Audit reports by Operator Security team

· OS Hardening and ensure closure of Audit reports

· Integrations with Security platforms like SIEM, ViPAM,LDAP FireEye etc

· Do pre-activity & post activity sanity checking for Telco planned activities and ensure working

· Provide support for Operator end Platform changes (e.g: Proxy migration, SMTP Gateway migration)

· Wireshark network level troubleshooting support IPSec VPN Tunnel supports

Maintaining of Telecom Infrastructure of Operator

· Support Customer Desk to resolve Customers call connectivity complaints, pcap/wireshark trace & analysis

· Attend and resolve E1/SIP Media, Channel state related complaints

· Voice channel upgradations based on requirements

· Voice E1 re-arrangements based on requirements

· Call routing requests to Operator Switch

· Health monitoring of Production Server Voice circuits

Maintaining of Office IT Infrastructure & Security

· Being the Team Lead of Office IT Infrastructure:

· Ensure uptime of Internet, email, critical servers

· Ensure Office ITSecurity, Firewall Security, Anti-virus management

· Wireless network management

· Computer requirements of Staffs, resource upgradations

· Project related resource requirements at Office

· Attend and resolve Office Hardware & network related complaints

· Attend and resolve Office Operating system & Software related complaints

· Health monitoring of Office Servers, Firewalls, Switches Manage, troubleshoot IPSec VPN Tunnels Site-to-Site & Client Server VPN

Ensure Daily, Weekly & Monthly backups

· Maintain Office Asset data

· License Management of Software's & Operating systems

· Office Servers Web Publish hosting

· User management and access permissions

IT Support of nearby Customer sites - Vi Kakkanad, BSNL Palarivattom etc

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Work Location: In person