Manager - OTC Cash App, APAC

Who we are?
Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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What You Will Do
Cash Applications process directly impacts the financial result of a company, influencing cash flow and working capital and above all, customer satisfaction. This team works to ensure that payments coming from customers are allocated to the correct customer invoices in a timely manner to minimize account discrepancies through research and query resolution. Being Cash App Supervisor, you are expected to manage a team size of 5-20 members.

How You Will Do It
1:
Operation Management

• Possess hands on experience in Cash Applications and be able to perform all activities as per requirement
• In your role as a Cash Applications Supervisor you will be required to allocate incoming payments to your designated portfolio, on a daily basis, whilst comparing the payment details with open receivables to be booked on customer accounts
• You will both research and resolve payment discrepancies as well as process manual journal entries to comply with audit requirements
• Your role will support the business through a proactive approach to resolving any unapplied cash, by identifying and resolving root cause issues to prevent repeat occurrences
• We support our customer through the use of prepayment plans and the accurate tracking and follow-up of these is vital in this role
• Monitor and govern Unapplied Cash follow-up stratergy met by every Cash Appl Analyst
• Cash Applications Supervisor would be responsible for reconciliation of AR related accounts and provide timely responses to assist with month end close processes. You may be required to prepare ad hoc reports and status updates to assist in this activity
• Achieve Cash Applications and Unapplied and Unidentified Cash target on a monthly basis
• Perform Root Cause Analysis for any issues raised or identified to avoid any future repetition
• Be proactive and innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of risk
• Coordination and Interaction with Internal stakeholders on a regular interval (Daily/Weekly/Monthly) in driving closure to all open issues in handling queries and escalations

2: People Management

• Connect with team on a regular basis (Briefing/Meetings)
• Responsible for team performance
• Ensure team responds to their queries within agreed TAT
• Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively
• Manage, motivate, and develop team members
• Should guide and coach team members, to help them achieve their short-term and long-term goals
• Ensure team performance measures are met or exceeded
• To increase productivity by improving efficiency of team members
• Ensure all published reports are correct and errorless
• Develop a specific management culture for shared services aiming efficient service delivery

3: End-to-End process improvements

• Ensure adherence to internal and external guidelines as well as to a standardized process landscape
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Initiate and support process improvement initiatives and related projects

4: Relationship Management

• Respond to inquiries from both internal and external stakeholders on a timely basis
• Maintain a positive cross functional relationship with other teams of OTC

What We Look For

• Education Qualification : B.Com/MBA/Qualified Chartered Accountant / CPA
• Working experience within a shared services environment supporting APAC region is preferred
• Fluent in English; strong verbal, and written communication skills (professional)
• Working in APAC hours (early morning) is a mandatory requirement
• Systems proficiency in ERPs (SAP/Oracle/Baan/Qolsys/Amer)
• Essential: 8-10 years of overall experience in OTC, especially in Cash Applications & Balance Reconciliations
• Around 7 years people management experience is preferred
• Prior experience in managing a team size of 5-20 members
• Intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research, including
• Ability to utilize basic formulas
• Utilize Pivot Tables and V-Lookups
• Reporting Skills & Presentation Skills would be essential
• Strong will to deliver excellent quality, able to identify process inefficiencies and propose process improvements
• Self-Dependent - works without supervision on more complex projects/improvements
• Team partner (Team Performance & Quality oriented)
• Requires no supervision to manage daily activities and can meet all required deadlines
• Skillset to create, maintain & improve team Dashboard

Please Read Following Eligibility Conditions

• Have been in your position for not less than 18 months.
• FY24 Performance should be minimum "Consistently Meets Expectations" or higher
• Employees on active warning letters and in PIP for last 6 months are not eligible to apply
• Employees with required education/qualification background can only apply which meets the job description
• Upon selection in one IJP, employee will not be considered for another role and application will cease to exist
• Applicants undergoing company sponsored certification program are not eligible to apply
• Fresh graduates/postgraduates during their training period are not allowed to apply.

What We Offer
We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion
Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands