Transportation Specialist, Shipping
20 hours ago
We are seeking a street-smart, result-oriented candidate with B2B/SME Customer service or operations experience and preferably from the shipping & logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry.
Additionally, you will be responsible for maintaining positive shipper experience by managing critical input levers.
Key job responsibilities
• Deliver positive experience to assigned shipper accounts and support SMs to grow volume while maintaining hygiene parameters
• Help refine the business value proposition using local knowledge, secondary research and past data
• Follow the standard operating processes to scale the working of the function.
Key Responsibilities:
Handle customer inquiries regarding pickup schedules, delivery status, and shipping-related issues
Process and investigate lost, damaged, or delayed package claims
Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance
Coordinate with delivery partners and internal teams to resolve shipping complications
Manage pickup & delivery requests/Escalations
Track packages and provide real-time updates to customers
Document all customer interactions and maintain accurate records
Identify and escalate critical issues when necessary
Key job responsibilities
Key Responsibilities:
Handle customer inquiries regarding pickup schedules, delivery status, and shipping-related issues
Process and investigate lost, damaged, or delayed package claims
Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance
Coordinate with delivery partners and internal teams to resolve shipping complications
Manage pickup & delivery requests/Escalations
Track packages and provide real-time updates to customers
Document all customer interactions and maintain accurate records
Identify and escalate critical issues when necessary
Basic Qualifications:
- Graduate Mandate
Preferred Qualifications:
- Excel Preferred
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Transportation Specialist, Shipping
1 week ago
Bengaluru, Karnataka, India Amazon Full timeAmazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts.We...
-
Transportation Specialist, Shipping
1 week ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONAmazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper...
-
Transport traffic
14 hours ago
Bengaluru, Karnataka, India Capricorn Logistics Pvt. Ltd Full timeCompany DescriptionCapricorn Logistics is a renowned Indian multinational organization specializing in logistics with over two decades of experience. The company serves as a trusted service provider across Asia and the Middle East. Offering innovative and comprehensive logistics solutions worldwide, Capricorn Logistics utilizes AI-driven technology for...
-
Bengaluru, Karnataka, India Amazon Full timeA transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.Key job responsibilitiesKey job responsibilitiesEffectively communicate in a clear and professional...
-
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONA transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilitiesKey job responsibilitiesEffectively communicate in a clear and...
-
Bengaluru, Karnataka, India Amazon Full timeDescriptionA transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.Key job responsibilitiesKey job responsibilitiesEffectively communicate in a clear and...
-
Transportation Manager
10 hours ago
Bengaluru, Karnataka, India Flyment Full timeCompany DescriptionFlyment Express is a global leader in transportation and logistics solutions, offering fast and reliable delivery services tailored to meet the unique needs of clients worldwide. With expertise in express shipping, freight forwarding, supply chain management, and custom logistics solutions, Flyment Express ensures seamless global...
-
Transportation Representative, Shipping
1 week ago
Bengaluru, Karnataka, India Amazon Full timeA transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.Key job responsibilitiesDeliver positive experience to assigned shipper accounts and resolve all...
-
Transportation Representative, Shipping
6 days ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONA transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilitiesDeliver positive experience to assigned shipper accounts and...
-
Transportation Representative, Shipping
6 days ago
Bengaluru, Karnataka, India Amazon Full timeDescriptionA transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.Key job responsibilitiesDeliver positive experience to assigned shipper accounts and...
