Data Center Engineer

1 week ago

Mumbai, Maharashtra, India Ishan Technologies Full time ₹ 2,00,000 - ₹ 12,00,000 per year

Job Title: Data Centre Executive Engineer (Remote Hands and Eyes Support and Monitoring)

Location:
Mumbai

Position Overview:
The Data Centre (DC) Executive Engineer will play a crucial role in ensuring the smooth operations and maintenance of our DC facilities. This position requires a proactive and detail-oriented individual with strong technical skills and the ability to effectively troubleshoot and resolve technical issues physically or remotely. The ideal candidate will have experience in providing remote hands and eyes support, as well as familiarity with DC monitoring tools and incident management processes.

Responsibilities:

  1. Remote Hands and Eyes Support:

  2. Serve as the primary point of contact for remote hands and eyes support requests from internal teams and external clients.

  3. Perform remote troubleshooting and diagnostics of hardware, network, and infrastructure issues within the data centre environment.
  4. Execute hands-on tasks as directed by remote engineers, including server reboots, cable swaps, and equipment inspections.
  5. Document all activities and interventions performed during remote hands and eyes support sessions, ensuring accuracy and completeness of records.

  6. The suitable candidate should also be able to physically implement the connectivity, if required.

  7. DC Monitoring:

  8. Monitor data centre infrastructure and systems using monitoring tools and platforms, identifying potential issues or anomalies.

  9. Respond promptly to alerts and notifications generated by monitoring systems, investigating root causes and determining appropriate actions.
  10. Escalate critical incidents to Level 2 or Level 3 support teams as necessary, providing detailed information and context for expedited resolution.

  11. Document incident details, resolutions, and follow-up actions in ticketing systems, maintaining a comprehensive record of all incidents and responses.

  12. Incident Management:

  13. Manage and prioritize incoming support tickets and incident reports, ensuring timely resolution and adherence to service level agreements (SLAs).

  14. Assign tickets to appropriate teams or personnel based on skill set, workload, and availability, tracking progress and ensuring resolution within designated timeframes.
  15. Communicate proactively with stakeholders and affected parties regarding incident status updates, resolution timelines, and any potential impacts on services.
  16. Participate in incident post-mortems and root cause analysis sessions, contributing insights and recommendations for process improvements and preventative measures.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.
  • Minimum of 1 year of experience in a data centre or IT support role, with hands-on experience in remote hands and eyes support.
  • Strong technical knowledge of data centre hardware, networking, and infrastructure components.
  • Familiarity with data centre monitoring tools and systems, such as Nagios, SolarWinds, or Zabbix.
  • Experience with ticketing systems and incident management processes.
  • Excellent communication skills, both written and verbal, with the ability to effectively convey technical information to non-technical stakeholders.
  • Proven ability to work effectively in a fast-paced environment, managing multiple tasks and priorities simultaneously.

  • Data Center Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Leapswitch Networks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:We are seeking a skilled and experienced Data Center Hardware Engineer to join our dynamic team. The ideal candidate will have a strong background in data center hardware design, implementation, and maintenance. As a Data Center Hardware Engineer, you will be responsible for ensuring the reliability, performance, and efficiency of our data...

  • Specialist-Data Center Operations

    7 days ago

    Mumbai, Maharashtra, India NTT Global Data Centers Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe role of...

  • Specialist - Data Center Operations - IBMS IT/OT

    12 hours ago

    Mumbai, Maharashtra, India NTT DATA Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe role of...

  • Data Center Engineering Operations

    2 days ago

    Mumbai, Maharashtra, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Amazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible.The location for this job to be discussed, as there may be opportunities in several India ...

  • Data Center Engineering Operations

    2 days ago

    Mumbai, Maharashtra, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DESCRIPTIONAmazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible.The location for this job to be discussed, as there may be opportunities in several India locations. ...

  • Data Center Engineering Operations Engineer, Data center engineering operation

    2 weeks ago

    Mumbai, Maharashtra, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • Data Center Engineering Operations Engineer, Data center engineering operation

    3 days ago

    Mumbai, Maharashtra, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....

  • Data Center Engineering Operations Engineer, Data center engineering operation

    2 days ago

    Mumbai, Maharashtra, India Amazon Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • Data Center Innovations

    4 days ago

    Mumbai, Maharashtra, India Adani Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Role: Lead Data Center InnovationLocation: MumbaiBusiness: Adani Connexwebsite: Job role:Bring Innovations into Data Center designs, technologies and management practices. We are seeking a visionary and technically accomplished professional to lead innovation initiatives across our data center portfolio. The Lead Data Center Innovation will be...

  • Freelance Trainer – Certified Data Center Professional

    2 weeks ago

    Mumbai, Maharashtra, India Inspire Management Training Center Full time ₹ 7,68,000 - ₹ 9,60,000 per year

    INSPIRE Group is seeking an experienced and certified Data Center Professional Trainer to conduct an on-site CDCP (Certified Data Center Professional) training program for one of our esteemed corporate clients in Mumbai.The ideal candidate will bring in-depth knowledge of data center infrastructure, operations, and industry best practices, combined with...