We'r Hiring For Top MNC

3 days ago


Hyderabad, Telangana, India Navayuga Consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles & Specifications

  • Graduate degree in any discipline.
  • 1-5 years of experience in Workforce Management for inbound contact centre operations

(Customer Service / Technical Support).

  • Strong understanding of call centre metrics SLA, AHT, Occupancy, Adherence, and

Shrinkage.

  • Hands-on experience with WFM tools (e.g., NICE IEX, Verint, or similar).
  • Advanced proficiency in MS Excel (Pivot Tables, Lookups, Formulas, Dashboards).
  • Excellent analytical, problem-solving, and communication skills.


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