Salesforce Platform Architect

2 days ago

Bengaluru, Karnataka, India InterviewPanel Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
  • Perform all activities in defining architecture, detailed design and solution approach for CRM centric programs in the enterprise.
  • Support implementation and optimization of Salesforce FSC and Service Cloud for contact center operations.
  • Design scalable solutions for customer onboarding, relationship management, and service automation.
  • Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
  • Ensure compliance with financial regulations and data privacy standards.
  • Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
  • Stay current with Salesforce releases, especially FSC, Data Cloud, Marketing Cloud and AI-driven service enhancements.

Preferred candidate profile

  • 10-15 years of hands-on experience in Salesforce, with strong exposure to Architecting solutions across Financial Services Cloud, Data Cloud and Marketing Cloud.
  • Salesforce certifications such as Platform Architect, Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
  • Proven ability to translate financial business processes into technical solutions.
  • Experience with Enterprise Integrations with Salesforce.
  • Experience with contact center technologies, including CTI integration, case routing, and service analytics.
  • Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
  • Proficiency in Apex, Flow, Lightning Components, and data modeling.
  • Knowledge of Genesys Cloud, API Gateways like Apigee is an added advantage.

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