AVP - Oracle Fusion Support Lead

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We are looking for an experienced Oracle Fusion Lead to join our Corporate Finance Technology (CFT) team. This role is responsible for providing first-line functional support for Oracle Fusion cloud ERP application, managing stakeholder expectations, and supervising a team of support analysts. The ideal candidate will possess strong domain knowledge, excellent problem-solving skills, and the ability to lead and coordinate support operations effectively.

As a Lead in Oracle Fusion Support, your responsibilities will include:

Functional Support & Issue Resolution

• Provide expert-level support across Oracle Finance Cloud modules: GL, AP, AR, Fixed Assets, Expenses, Cash Management, Transaction Tax, Intercompany, and BPM Approvals.
• Understanding of self-service procurement, approval workflows, Contract module, RFQ, receipt processing, Supplier management, etc will be an added advantage
• Troubleshoot complex issues across the Procure-to-Pay (P2P) and Record to Report (R2R) lifecycle.
• Good to have technical understanding of BIP, OTBI, OIC, VBCS, etc
• Analyse and resolve ServiceNow tickets, adhering to SLAs.
• Address functional issues through configuration changes and educating users on tool capabilities.
• Support version upgrades and lead service reviews with vendor.

Business Engagement and Change Process

• Support the end user training sessions on Oracle Fusion new processes and functions.
• Promote awareness of audit and compliance principles in daily operations of the team.
• Evaluate new requirements by coordinating with business stakeholders and manage and co-ordinate the implementation lifecycle.

Stakeholder Management

• Act as a primary point of contact for business users regarding Oracle Fusion-related queries and issues.
• Communicate effectively with stakeholders to understand requirements, manage expectations, and provide timely updates on issue resolution.
• Participate in change management discussions and impact assessments for new business requirements.

Team Leadership & Supervision

• Allocate and supervise work across team members, ensuring balanced workloads and timely resolution of support tickets.
• Mentor and guide junior analysts, fostering a collaborative and high-performance team culture.
• Monitor team performance against SLAs and drive continuous improvement in support processes.

This role offers a unique opportunity to lead a high-performing support team, work on mission-critical financial systems, and engage with stakeholders across the enterprise. If you are passionate about Oracle Fusion, enjoy solving complex functional challenges, and thrive in a leadership role, we invite you to be part of our transformation journey.

Key Stakeholder Management

Internal

• UK Finance Accounting
• UK Finance Actuarial
• UK Corporate Functions technology

External

• Software Suppliers
• External Consultants

Knowledge, Skills, Experience & Educational Qualification

Required Knowledge & Skills

• Expertise in Oracle Fusion: In-depth understanding of Oracle Fusion Procure-to-Pay (P2P) and Record-to-Report (R2R) processes.
• ERP Experience: Minimum 12+ years of hands-on experience in Finance ERP application support, maintenance, or implementation.
• Configuration Proficiency: Strong practical knowledge of Oracle Fusion configurations.

Preferred Knowledge & Skills

• Team Leadership: Proven experience in managing teams, including task allocation and performance supervision.
• Domain Exposure: Background in captive organizations within the banking, insurance, or financial services sectors.
• Innovation & Technology: Exposure to AI enablement within Oracle Fusion modules.
• Stakeholder Communication: Strong interpersonal and communication skills for effective collaboration with cross-functional stakeholders.

Educational Qualifications

• Bachelor's Degree: In any discipline, preferably in Finance or IT.
• Postgraduate Qualification: Master's degree in Finance or equivalent certifications.
• Professional Certifications:
  • Oracle certifications in P2P or R2R modules.
  • Additional credentials such as CBAP, PMP, or certifications in Business Transformation or Finance Functional domains are a plus.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.