Deal Desk Team Lead
22 hours ago
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at
Job Summary:Under the direction of the Commercial Operations Manager, the Deal Desk Team Lead (India) will support day-to-day sales and renewal operations by overseeing the processes and workflows around quote execution, order form generation, and Professional Services project setup. The ideal candidate will manage high volumes of transactional support, serve as the first point of escalation for India-based operations, and ensure alignment with U.S. business standards across regions, deal types, and approval workflows.
Responsibilities:Oversee the daily execution and quality control of quotes, order forms, and change orders processed by the India Deal Desk team, ensuring alignment with company pricing, product, and approval policies
Manage the intake, setup, and capacity assignment of Professional Services projects in coordination with GTM and PS teams
Monitor and triage inbound operations requests, ensuring timely assignment, SLA adherence, and proper escalation of high-complexity issues
Collaborate with U.S.-based Sales, Renewal, and Deal Desk leads to support overflow quoting, backlog resolution, and shared responsibilities across ERP, Enterprise, and Strategic segments
Conduct regular QA on quotes, order forms, and CPQ transactions to ensure accuracy, compliance, and proper billing configuration
Serve as the first point of contact for internal escalations from the India Deal Desk Coordinator and ensure hand-off of unresolved items to U.S. counterparts at the end of shift
Maintain internal documentation, trackers, and team SOPs; identify process gaps and propose improvements in collaboration with global Commercial Operations leadership
Train, mentor, and develop India-based Deal Desk team members, including onboarding, performance reviews, and daily support
Support internal programs such as CPQ enablement, discount workflow improvements, and system adoption initiatives as needed
Bachelor's degree required; preferred fields include Business Administration, Commerce, or Finance
2-5 years of experience in Deal Desk, Sales Operations, Commercial Operations, or related field
At least 1–2 years of experience in a team lead or supervisor capacity
Working knowledge of Salesforce and CPQ systems required (Salesforce CPQ strongly preferred)
Familiarity with B2B SaaS quoting, reseller deal structures, and Professional Services project setup preferred
Strong analytical, QA, and documentation skills with keen attention to operational accuracy
Proven ability to work independently and collaboratively across time zones in a fast-paced, matrixed environment
Exceptional communication and coordination skills; ability to escalate clearly and proactively
Experience working with U.S.-based teams or in a global commercial environment preferred
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
401(k) with company match (USA only)
Paid parental leave, wellness stipends, and HSA contributions
Professional development and growth opportunities
A collaborative office environment with weekly catered lunches
-
Deal Desk Coordinator
3 weeks ago
Pune, Maharashtra, India OpenGov Inc. Full timeJob DescriptionOpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise...
-
Deal Desk Coordinator
7 days ago
Pune, Maharashtra, India OpenGov Full time ₹ 6,00,000 - ₹ 12,00,000 per yearOpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management,...
-
Deal Desk Analyst I
7 days ago
Pune, Maharashtra, India LivePerson Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set...
-
Head - Deals strategy and Execution
3 weeks ago
Pune, Maharashtra, India Pradhi Associates Full timeOur client is a newly incorporated, professionally backed firm offering integrated tax, financial, transactions, and investment advisory services. They are on a mission to build a value-driven platform "by professionals, for professionals"—and are seeking exceptional leaders ready to shape and own entire practice verticals.A high-growth professional...
-
Team Lead
3 days ago
Pune, Maharashtra, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTeam Lead - Senior Compliance Officer, VPJob ID: R0407272Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: PunePosition OverviewJob Title: Team Lead - Senior Compliance Officer, VPLocation: Pune, IndiaCorporate Title: Vice PresidentRole DescriptionToday, markets face a whole new set of pressures – but also a whole lot of opportunity too....
-
Service Desk Manager
3 weeks ago
Pune, Maharashtra, India Hiresquad Resources Full time- Must be Ops Manager On papers in International BPO.- Experience in International Technical Voice Process is Mandatory.- Must be strong in Operations Matrices.- Over All Experience 7 Years.- Mode of Interview- Work From Office.- 7 years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial...
-
Service Desk Analyst
2 weeks ago
Pune, Maharashtra, India Wipro Full timeRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo Be responsible for primary user support and customer service Respond to queries from all calls portal emails chats from the client Become familiar...
-
Senior Service Desk Analyst
3 weeks ago
Pune, Maharashtra, India TransPerfect Full timeOVERVIEW:Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Quality Analyst, will be responsible to support training and quality improvement within the Service Desk Operations. This role will analyze, record, report on improvement areas of members, processes, knowledgebase, documentation, tools, train, work on priority...
-
Team Lead
2 weeks ago
Pune, Maharashtra, India Grexa AI Full timeJob Title: Team Lead- Sales OpsLocation: Vashi, Navi MumbaiWorking Mode: Work from officeAbout Grexa AIGrexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.Founded by 4 seasoned IIT alumni and...
-
Deal Value Strategist
2 weeks ago
Pune, Maharashtra, India beBeeStrategy Full time ₹ 20,00,000 - ₹ 40,00,000About Our Deal Value Creation ServicesWe are seeking a highly skilled professional to join our team in delivering exceptional results for our clients.