Managed Services Engineer

3 days ago

IND Emerio Chennai India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Cross Technology Managed Services Engineer (L2) - VDI

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.

Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.

You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.

Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

To thrive in this role, you need to have:
  • Moderate-level experience in managed services roles handling cross-technology infrastructure.
  • Knowledge of ticketing tools, preferably ServiceNow.
  • Familiarity with ITIL processes and experience working with vendors and third parties.
  • Proficiency in planning activities and projects, taking changing circumstances into account.
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease.
  • Proven ability to communicate effectively and work across different cultures and social groups.
  • Positive outlook and ability to work well under pressure.
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
  • Bachelor's degree in IT/Computing or equivalent work experience.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Experience LevelMid Level

  • Managed Services Engineer

    3 days ago

    IND, Emerio, Chennai, India NTT DATA Global Delivery Services Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Cross Technology Managed Services Engineer Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow,...

  • Software Development Engineer

    7 days ago

    IND, Emerio, Chennai, India NTT DATA Global Delivery Services Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    AI/GenAI Engineer Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at...

  • Software Development Engineer

    3 days ago

    IND, Emerio, Chennai, India NTT DATA Global Delivery Services Ltd Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Associate Software Development Engineer Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong...

  • Software Development Engineer

    5 days ago

    IND, Emerio, Chennai, India NTT DATA Global Delivery Services Ltd Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    AI/GenAI Engineer Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at...

  • ▷ [3 Days Left] Test Data Management

    2 weeks ago

    Chennai, India Clarium Managed Services Full time

    Job Description Job Overview: We are seeking a Performance Engineering Data Specialist to support the Performance Engineering team. This role focuses on data aggregation, multi-source data acquisition, and test data management to meet non-functional testing requirements. The ideal candidate will work with large datasets, automation scripts, and data...

  • Service desk analyst

    2 weeks ago

    India Frontline Managed Services Full time

    Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.Join Our Team and Be a Catalyst for Change!We don't just...

  • Test Data Management

    1 week ago

    Chennai, India Clarium Managed Services Full time

    Job Overview: We are seeking a Performance Engineering Data Specialist to support the Performance Engineering team. This role focuses on data aggregation, multi-source data acquisition, and test data management to meet non-functional testing requirements. The ideal candidate will work with large datasets, automation scripts, and data visualization tools ...

  • Test Data Management

    1 week ago

    Chennai, India Clarium Managed Services Full time

    Job Overview:We are seeking a Performance Engineering Data Specialist to support the Performance Engineering team. This role focuses on data aggregation, multi-source data acquisition, and test data management to meet non-functional testing requirements. The ideal candidate will work with large datasets, automation scripts, and data visualization tools to...

  • Test Data Management

    1 week ago

    Chennai, India Clarium Managed Services Full time

    Job Overview:We are seeking a Performance Engineering Data Specialist to support the Performance Engineering team. This role focuses on data aggregation, multi-source data acquisition, and test data management to meet non-functional testing requirements. The ideal candidate will work with large datasets, automation scripts, and data visualization tools to...

  • Service Engineer

    1 week ago

    IND Hyderabad, India Johnson Controls Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Service Engineer Industry: Electronic Security Systems/Controls/BMS/Fire Security Systems/CCTVKey Responsibilities:* Create and Manage PRs (Purchase Requisitions) in SAP* Follow up with Internal teams for PO processing* Coordinate with suppliers to ensure timely material delivery* Handle Customer billing and support for timely dispatch to site* Ensure...