AVP Transition Leader

2 days ago

Bengaluru, Karnataka, India Digitide Solutions Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Description

Position: AVP Transition Leader

Business Unit: BPO Contact Centers & Back Office Operations

Location: Mumbai / Bangalore

Experience: ~15 years in BPO industry

Role Overview

We are seeking an experienced Transition Leader at an AVP level to manage and deliver large-scale transitions across inbound, outbound, back-office, and customer service operations. The role requires hands-on expertise in transitioning processes across international and domestic geographies, with strong exposure to collections, BFSI, manufacturing, high-growth technology, retail, healthcare, and emerging industries.

The candidate will be responsible for end-to-end transition managementfrom due diligence, solution design, and migration planning to execution and stabilization. The role also involves leading technology and operational transformation projects (apps, chatbots, automation platforms, new office setups, and vendor coordination).

Key Responsibilities


• Lead end-to-end transitions from client to service provider or between service providers.


• Define transition roadmaps, governance models, and success metrics.


• Ensure smooth knowledge transfer, documentation, and process stabilization.


• Drive technology implementation projects (apps, chatbots, platforms, automation).


• Lead organizational change initiatives such as new office setups, office relocation, and infrastructure changes.


• Apply structured project management frameworks (Agile, Waterfall, Hybrid) as appropriate.


• Serve as a key liaison between clients, vendors, and internal teams.


• Deliver clear and structured executive-level communication and reporting.


• Lead, mentor, and guide a team of project managers.


• Drive project governance, risk management, and issue resolution.

Required Skills & Qualifications


• 15 years of progressive experience in the BPO industry, with strong track record in managing complex transitions.


• Hands-on exposure to contact centers (inbound/outbound), back-office, customer service, and collections.


• Experience across BFSI, Tech, Manufacturing, Retail, Healthcare industries.


• Skilled in transition frameworks, governance structures, and project management tools.


• Proven ability to lead teams of project managers and manage multiple large-scale projects simultaneously.


• Strong executive communication, presentation, and stakeholder management skills.


• PMP, Prince2, or equivalent certifications (preferred).


• Graduate degree (mandatory); MBA or higher qualification is an advantage.

Key Attributes


• Strong problem-solving and analytical skills.


• High adaptability to work across diverse industries and geographies.


• Ability to handle pressure and drive outcomes in dynamic environments.


• Strategic thinker with attention to operational details.

Location

Preferred Locations: Mumbai or Bangalore

  • Operations Team Leader,AVP

    4 weeks ago

    Bengaluru, Karnataka, India Deutsche Bank Full time

    Job DescriptionOperations Team Leader,AVPPosition OverviewJob Title- Operations Team Leader,AVPLocation- Jaipur, IndiaRole Description :- As AVP of the Cash Ops unit, the person will be primarily responsible for providing support to Payment, Investigations, Fund Transfer processes at Cash Operations. The AVP will direct the daily operations within the...

  • 3 Days Left: Avp

    2 weeks ago

    Bengaluru, Karnataka, India MUFG Full time

    About MUFG Global Service MGS MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc ...

  • Transitions Solution Leader

    4 weeks ago

    Bengaluru, Karnataka, India Microland Limited Full time

    Microland is look for a Transition Solution Architect for designing and executing transition strategies for large-scale, multi-tower service transitions across IT infrastructure, cloud, applications, network, and security services. Your expertise will drive seamless transitions by ensuring effective collaboration across internal teams and stakeholders, while...

  • Transitions Solution Leader

    4 weeks ago

    Bengaluru, Karnataka, India Microland Limited Full time

    Microland is look for a Transition Solution Architect for designing and executing transition strategies for large-scale, multi-tower service transitions across IT infrastructure, cloud, applications, network, and security services. Your expertise will drive seamless transitions by ensuring effective collaboration across internal teams and stakeholders, while...

  • Transitions Solution Leader

    3 weeks ago

    Bengaluru, Karnataka, India Microland Limited Full time

    Microland is look for a Transition Solution Architect for designing and executing transition strategies for large-scale, multi-tower service transitions across IT infrastructure, cloud, applications, network, and security services. Your expertise will drive seamless transitions by ensuring effective collaboration across internal teams and stakeholders, while...

  • Transitions Solution Leader

    3 weeks ago

    Bengaluru, Karnataka, India Microland Limited Full time

    Microland is look for a Transition Solution Architect for designing and executing transition strategies for large-scale, multi-tower service transitions across IT infrastructure, cloud, applications, network, and security services. Your expertise will drive seamless transitions by ensuring effective collaboration across internal teams and stakeholders, while...

  • Finance Domain hiring For AVP Role

    23 hours ago

    Bengaluru, Karnataka, India Lattice Manpower Solutions Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Hiring for AVP RoleExp- Pre- Sales, Transition, Bid Management, RFX,RFQ,RFPStakeholder Management & Client EngagementTeam Leadership & People ManagementEnsure timely and quality delivery of finance operations and solutions. Required Candidate profileHighlights:Lead and manage finance-related transitions and projects. support bid management and pre-sales...

  • Transition Manager

    2 days ago

    Bengaluru, Karnataka, India Aon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    TitleManager- Transition (Bengaluru)Business UnitASCEducationMinimum qualification - graduationAn MBA would be beneficial but is not a deciding factor.Formal project management qualification - PMP or Prince 2 certification - would be beneficial.Six sigma knowledge and training. Green belt certification preferred.About AONAon plc (NYSE: AON)is the leading...

  • Hiring For Associate Director- Mobilisation&Transition

    2 days ago

    Bengaluru, Karnataka, India KPMG Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The job responsibilities include:We are seeking a seasoned and strategic Associate Director to lead the transition of Business Process Outsourcing(BPO), Knowledge Process Outsourcing(KPO), and technology / platform operations. This role is based in India and will be responsible for overseeing a team of transition managers, ensuring seamless migrations, and...

  • Senior Manager – Transitions

    23 hours ago

    Bengaluru, Karnataka, India Genpact Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Manager – TransitionsSenior Manager – Transitions-CPG Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology...