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Workspace Experience Enabler

2 weeks ago

Hyderabad, Telangana, India JLL Full time US$ 60,000 - US$ 1,20,000 per year

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workspace Experience Enabler

Work Dynamics

What this job involves:

Overall, Role

This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements "works every time", while maintaining safe working practices throughout all we do.

The role actively ensures the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.

Transforming to the Workplace Team of the future

  • Establish direct relationship with the employees
  • Single Point of Contact of employees
  • Respond and close all feedback within defined SLA
  • Shares observations regarding any misalignment to defined guidelines of the area allocated
  • Have periodic connects with all point of contact of different business to understand their perspective of service
  • Execute employee engagement events & participate in promotions in line with client expectations
  • Report any concerns or patterns in employee feedback periodically to Assistant Manager
  • Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
  • Support in client specific initiatives such technology rollouts, benchmarking, best practices etc.
  • Welcoming guests in a friendly and professional way.
  • Addressing and escalating customer complaints.
  • Providing information about varieties of food available, programs and other services.
  • Take daily customer feedback & maintain good POY score.
  • Making people aware about new food program and offers and speciality.
  • Always maintain grooming standards set by the organization

Operations Management

  • Functional operational control to deliver excellence every time
  • Implement service tasks, procedures and policies and measure performance
  • Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
  • Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
  • Provide comprehensive workplace management for the office premises
  • Implement and manage the change control process
  • Resolve user's complaints and concerns with solutions and follow up
  • Be able to resolve problems or improve operations
  • Implementation of service task, procedures and policies
  • Prepare risk assessments for self-delivery
  • Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
  • Report building incident following with set escalation channels with measures and solutions
  • Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
  • Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
  • Ensure service deliverables meet SLAs and KPIs
  • Work with all related parties on timely delivery of all services
  • Ensuring up to date information on Client's Property Services SharePoint
  • When necessary raise risks to Workplace Experience Site Lead for further investigation
  • Continuous Improvement implementation
  • Cost saving mind-set that drives value for service as every level
  • Conduct data analysis report when necessary
  • Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
  • Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
  • Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace

Sound like you? To apply you need to have:

Ideal Experience

  • Excellent verbal and written communication skills
  • A minimum of 1 years in the facility management industry/hospitality industry
  • Bachelor's degree in hospitality management would be preferred.

Other Personal Characteristics

  • Detail focused and proactive in nature
  • Self-motivated
  • Exhibits honesty & trustworthiness
  • Open to new ideas & willing to challenge status quo

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.