TEAL-Engineer 2 Customer service Ex

4 days ago

Chennai, Tamil Nadu, India Titan Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Requirements


• Attending calls from customer and providing on time support


• Providing support by either remote / onsite visit to customer place


• Troubleshooting of Pneumatic, Hydraulic and other mechanical system


• To plan, schedule and execute planned maintenance activities of customer machines.


• Prepare and share RCA report and Lesson learnt documents with respect Breakdown and Service support.


• Involvement for the supplier interaction to get the support for Materials status & rework.


• Onsite mechanical installation and modification activities


• New modification activity onsite understanding coordination with design team


• Machine Assembly and Automation Field


• Assembly & Troubleshooting for SPM 


• Knowledge about Machining / Manufacturing Process 


• Knowledge about Hydraulics & Pneumatics 


• Knowledge on materials, manufacturing process and heat treatment etc. 


• Providing support to Warranty and post warranty complaints for the customer request 


• Tracking of customer complaints for the completion and creation of service request in the portal


• On time support to Breakdown / Major issues / ASC support


• Study for RFQ and support for concept design, BOM arrival for Quote process 


• Understanding and finalization of parts specification

and sharing the details to design team
• Attending DAP discussion along with customer

 
• Invoice against to PO

Work Experience


• DME / BE – Mechanical engineering


• 8-9 years / 3-4 years of experience Machine Assembly and Automation Field

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