Support Analyst

2 weeks ago

Pune, Maharashtra, India TechMantra Global Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Required Skills & Experience:

  • 2–6 years of experience in 
    L2 application support
    .
  • Understanding of 
    Capital Markets
     domain and exposure to support on 
    Prime Brokerage, Clearing & Settlement
     etc.
  • Proficiency in 
    SQL
    , 
    Unix/Linux
    , and scripting for support tasks.
  • Experience with 
    ITSM tools
     like 
    ServiceNow
    , 
    JIRA
    , or 
    Remedy
    .
  • Familiarity with 
    monitoring tools
     such as 
    Datadog
    , 
    Dynatrace
    , or 
    ITRS
    .
  • Working knowledge of 
    Autosys
     or similar job scheduling tools.
  • Understanding of 
    ITIL processes
     (Incident, Problem, Change Management).
  • Excellent communication and stakeholder management skills.
  • Experience in 
    Capital Markets
     domain.
  • Exposure to 
    message queuing systems
     (e.g., Kafka, RabbitMQ) is a plus.
  • Familiarity with cloud platforms like 
    Microsoft Azure
     is an advantage.

Key Responsibilities:

  • Provide L2 support for business-critical applications developed in 
    Java
     and 
    .NET
    .
  • Monitor application health using tools like 
    Dynatrace
    , 
    Datadog
    , or 
    ITRS Geneos
    .
  • Handle incidents, service requests, and problem tickets via 
    ServiceNow
     or similar ITSM platforms.
  • Perform root cause analysis and escalate unresolved issues to L3/development teams.
  • Execute and monitor scheduled jobs using 
    Autosys
     or equivalent job schedulers.
  • Write and optimize 
    SQL queries
     for data validation and troubleshooting.
  • Perform log analysis and debugging on 
    Unix/Linux
     environments.
  • Participate in change management and release activities following 
    ITIL
     guidelines.
  • Collaborate with cross-functional teams to ensure timely resolution of issues.
  • Maintain documentation for known errors, SOPs, and troubleshooting guides

Location – Pune, Bangalore, Chandigarh

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