International voice process professional

1 day ago

Bengaluru, Karnataka, India Arowlogiq Infotech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Openings for international company for voice and non voice process

Criteria :- Graduate or undergraduate

Fresher and Experience

UK & US Shifts.

Key Responsibilities:

  • Handle inbound and outbound calls for international customers with professionalism and empathy.
  • Understand customer requirements and provide accurate information and solutions.
  • Resolve customer queries, complaints, and issues promptly and effectively.
  • Maintain high standards of customer service to enhance customer satisfaction.
  • Follow organizational policies, processes, and compliance standards.
  • Document call details and customer interactions accurately in the CRM system.
  • Collaborate with internal teams to resolve complex customer issues.
  • Meet or exceed daily and monthly performance targets, including call quality and customer satisfaction metrics.
  • Adapt communication style to suit diverse customer profiles and cultural backgrounds.
  • Participate in training sessions to improve product knowledge and customer handling skills.

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