
International voice process professional
2 days ago
Openings for international company for voice and non voice process
Criteria :- Graduate or undergraduate
Fresher and Experience
UK & US Shifts.
Key Responsibilities:
- Handle inbound and outbound calls for international customers with professionalism and empathy.
- Understand customer requirements and provide accurate information and solutions.
- Resolve customer queries, complaints, and issues promptly and effectively.
- Maintain high standards of customer service to enhance customer satisfaction.
- Follow organizational policies, processes, and compliance standards.
- Document call details and customer interactions accurately in the CRM system.
- Collaborate with internal teams to resolve complex customer issues.
- Meet or exceed daily and monthly performance targets, including call quality and customer satisfaction metrics.
- Adapt communication style to suit diverse customer profiles and cultural backgrounds.
- Participate in training sessions to improve product knowledge and customer handling skills.
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