General Manager
2 weeks ago
Are you a results-driven hospitality leader with a proven record of managing multi-property hotel operations and building high-performance teams
We are looking for a General Manager Operations & Sales to lead two established properties in Mumbai and also take charge of launching and stabilizing a new resort in Lonavala. The ideal candidate will be hands-on, guest-obsessed, and operationally sharp.
Key Responsibilities
Build and lead multifunctional teams across both properties
Design SOPs and ensure cross-departmental compliance
Plan and oversee all operations: F&B, Front Office, Housekeeping, Security, Maintenance, Admin
Lead sales, CRM, and direct booking initiatives
Develop marketing campaigns to reduce OTA dependence
Drive guest engagement, customer satisfaction, and repeat business
Own revenue planning, budget compliance, and P&L performance
Coordinate directly with the Board of Directors on key reviews
What Were Looking For
-10-15 years in hotel operations and sales, with at least 3 years in a similar GM or Cluster Head role
-Strong leadership in setting up or running multiple hotel properties
-Deep experience in guest-focused initiatives, CRM, and SOP development
-P&L ownership and budget planning capabilities
-Hands-on involvement in team training, sales planning, and revenue optimization
-Based in or willing to relocate to Mumbai; must travel to Lonavala frequently
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