
f & b service associate
1 day ago
Position Title: Food & Beverage Service Associate
Department: Food & Beverage
Reports To: F&B Supervisor / F&B Captain
Job Overview:
The F&B Service Associate is responsible for providing exceptional guest service in all food and beverage outlets of the hotel. The role requires maintaining five-star service standards, ensuring guest satisfaction, and upholding the brand image of the property.
Key Responsibilities:
- Greet and welcome guests warmly, escort them to their tables, and present menus.
- Take accurate food and beverage orders, relay them to the kitchen/bar, and serve promptly.
- Provide professional recommendations on menu items, wine, and beverages.
- Ensure tables are set up, cleaned, and maintained according to hotel standards.
- Anticipate guest needs and respond promptly to requests with courtesy.
- Handle billing and payment transactions efficiently.
- Comply with hygiene, safety, and sanitation standards in service areas.
- Maintain knowledge of all menu items, specials, promotions, and hotel facilities.
- Coordinate with kitchen and bar staff to ensure smooth service flow.
- Assist in setting up buffets, banquets, and special events as required.
- Uphold grooming standards and maintain a professional appearance at all times.
- Handle guest complaints politely and escalate to supervisors when necessary.
Requirements & Skills:
- Diploma/Degree in Hotel Management or equivalent qualification preferred.
- Prior experience in a five-star hotel or fine dining environment is an advantage.
- Strong communication and interpersonal skills.
- Good command of English; knowledge of additional languages is a plus.
- Customer service–oriented with a positive attitude.
- Ability to work in a fast-paced environment and handle pressure.
- Flexibility to work in shifts, weekends, and holidays.
Opportunities:
- Exposure to international service standards and luxury hospitality.
- Career growth within Food & Beverage and other hotel departments.
- Continuous learning and development through training programs.
Job Type: Full-time
Pay: ₹12, ₹15,000.00 per month
Benefits:
- Food provided
- Paid time off
Work Location: In person
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