f & b service associate

2 days ago

Palayam Thiruvananthapuram Kerala, India Mohandhas Group of Companies Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Position Title: Food & Beverage Service Associate

Department: Food & Beverage

Reports To: F&B Supervisor / F&B Captain

Job Overview:

The F&B Service Associate is responsible for providing exceptional guest service in all food and beverage outlets of the hotel. The role requires maintaining five-star service standards, ensuring guest satisfaction, and upholding the brand image of the property.

Key Responsibilities:

  • Greet and welcome guests warmly, escort them to their tables, and present menus.
  • Take accurate food and beverage orders, relay them to the kitchen/bar, and serve promptly.
  • Provide professional recommendations on menu items, wine, and beverages.
  • Ensure tables are set up, cleaned, and maintained according to hotel standards.
  • Anticipate guest needs and respond promptly to requests with courtesy.
  • Handle billing and payment transactions efficiently.
  • Comply with hygiene, safety, and sanitation standards in service areas.
  • Maintain knowledge of all menu items, specials, promotions, and hotel facilities.
  • Coordinate with kitchen and bar staff to ensure smooth service flow.
  • Assist in setting up buffets, banquets, and special events as required.
  • Uphold grooming standards and maintain a professional appearance at all times.
  • Handle guest complaints politely and escalate to supervisors when necessary.

Requirements & Skills:

  • Diploma/Degree in Hotel Management or equivalent qualification preferred.
  • Prior experience in a five-star hotel or fine dining environment is an advantage.
  • Strong communication and interpersonal skills.
  • Good command of English; knowledge of additional languages is a plus.
  • Customer service–oriented with a positive attitude.
  • Ability to work in a fast-paced environment and handle pressure.
  • Flexibility to work in shifts, weekends, and holidays.

Opportunities:

  • Exposure to international service standards and luxury hospitality.
  • Career growth within Food & Beverage and other hotel departments.
  • Continuous learning and development through training programs.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Food provided
  • Paid time off

Work Location: In person

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