French Language Specialist openings in Accounts Payable Team
3 days ago
Job Specification: Language Specialist
Context:
The P2P (Procure to Pay) cycle is focused on accounts payables process. Provide user support and customer service on Invoice Payable services. Coordinate with internal and external stakeholders to get the resolution and troubleshoot the problems.
Reporting structure:
Direct Line
Associate Manager
Direct Team (Hierarchical)
NA
Functional Team
Finance and Accounting
Location
GBS India
Purpose
The person is responsible for handling external stakeholders via email and calls and coordinate internally to resolve the queries with language expertise.
Key Responsibilities:
- Should be able to speak and write on the required language
- Respond to local language request received from internal as well as external stakeholders via Email and Phone
- Query follow up with internal and external stake holder in local language and clearance of the same
- Responsible for classification of invoices and provide coding for local language invoices
- Query record should be maintained on the follow ups and amendments.
- Meet the process requirement adhering deadlines and 100% quality.
- Proactive communications, identifies problems and fix it without dependency from agency.
- Other transactional activities
IDEAL CANDIDATE
Qualification: Bachelors degree and language certification. Acquainted with Accounts Payable process, related experience and training in troubleshooting and providing help desk support. Knowledge and experience of customer service practices
Experience:
Officer
2- 3 years related working experience in Accounts Payables Process in a BPO/Front office /shared service center. Preferably Shipping / Logistics domain experience
Senior Officer
3-5 years related working experience in Accounts Payables Process in a BPO/Front office/shared service center. Preferably Shipping / Logistics domain experience.
Certifications (if any): Language Expert, Need related certification.
Knowledge (Domain and IT):
- Industry Knowledge
- Sound knowledge on ERP's
- Basic Financial Management System
- Microsoft Office
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