Business Analyst

1 day ago

Hyderabad, Telangana, India Brickendon Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking a detail-oriented and analytical Business Analyst to join our team and play a key role in optimizing and enhancing our Chargebee billing and subscription management platform. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring that business needs related to billing, invoicing, payments, and subscription workflows are effectively translated into functional solutions within Chargebee.

Key Responsibilities

  • Partner with business stakeholders, product owners, and finance teams to analyze, design, and implement subscription management workflows using Chargebee.
  • Gather, document, and prioritize business requirements related to billing, pricing models, discount structures, invoicing, revenue recognition, and customer lifecycle management.
  • Work closely with developers and integration teams to configure and customize Chargebee to align with business processes.
  • Perform impact analysis for changes and ensure data consistency across integrated systems such as CRM (Salesforce/HubSpot), ERP (NetSuite/SAP), and payment gateways.
  • Support automation initiatives for recurring billing, payment reconciliation, and revenue reporting.
  • Develop and maintain process documentation, user stories, and workflow diagrams.
  • Conduct UAT (User Acceptance Testing) and validate system enhancements before deployment.
  • Provide training and support to end users and business teams on Chargebee features and new functionalities.
  • Monitor KPIs and metrics to ensure smooth billing operations and identify improvement opportunities.

Skills & Qualifications

  • Bachelors degree in Business, Finance, Computer Science, or a related field.
  • 26 years of experience as a Business Analyst, preferably within SaaS, FinTech, or subscription-based environments.
  • Strong understanding of subscription billing models, recurring revenue operations, and SaaS metrics (MRR, churn, ARPU).
  • Hands-on experience with Chargebee (configuration, workflows, integrations, API usage) is highly preferred.
  • Familiarity with payment gateways (Stripe, PayPal, Razorpay, etc.) and CRM/ERP integrations.
  • Proficient in data analysis tools (Excel, SQL, or BI tools like Power BI/Tableau).
  • Excellent communication and documentation skills to translate technical details into business language.
  • Strong problem-solving, stakeholder management, and project coordination abilities.

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