Assistant Quality Manager|10-12yrs| Hybrid| Bangalore

2 weeks ago

Bengaluru, Karnataka, India Gryphon Hytech Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role : Assistant Quality Manager

Location : Bengaluru

Work Mode : Hybrid

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*IMMEDIATE JOINERS ALERT*

We're looking for candidates who can *join immediately*.

If you're available, please *send your CV via WhatsApp only* to: * *

Please note: *No calls* will be entertained.

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Position Summary

Assistant Quality Manager with hands on experience in F&A Process for Quality Assurance or operation function , managing 10 to 15 QA Team members. Aside of people management, performance management, client interaction etc., will be some of key deliverables.

Primary Responsibilities

  • Lead QA deployment in all processes and business units as per requirement.
  • Lead a team of QAs/Sr. QAs and monitor key metrics and SLAs
  • Provide coaching and mentoring to the QA team on an ongoing basis.
  • Manage QA team performance on parameters such as Quality and Efficiency
  • Drive continuous improvement within the QA function, analyze and report Daily, Monthly, Quarterly and Annual

Job Description

  • Assist Operations and Managers in developing corrective and preventive actions plan
  • Liaise QA Manager to define QA processes and transactional quality standards as per policy
  • Develop thorough understanding of the business and Insurance domain
  • Take part in trainings for Six Sigma, Kaizen/Lean and other quality concepts to develop self and improve coaching abilities
  • Participate in org level process improvement projects.

Additional Responsibilities

  • Ensure appropriate performance metrics in place and that these are accurately reported and adhered to.
  • Identify and implement opportunities for streamlining process
  • Ensure Standard Operating Procedures and User Guides accurately reflect current procedures
  • Analyze customer complaints Identify root cause and drive corrective actions
  • Ensure adherence of quality framework / SOP
  • Make documentation of internal and quality assurance audits activities (SOPS/VSM/FMEA/Quality Framework etc.)

Skills and Competencies

  • Effective communication skills
  • Strong people management skills
  • Sound knowledge of F&A process
  • Problem Solving - Ability to find solutions and guide teams in difficult and complex situations
  • Decision Making - Ability to come up with logical options to facilitate teams to take a decision
  • Basic knowledge of regulatory and legal compliance issues
  • Excellent numeric, analytical and written skills
  • Effective prioritization and organizational skills
  • Good IT skills, including Microsoft Word, Excel and Outlook

Minimum Qualifications

  • Education Major Any Graduate or Post Graduate
  • Degree Bachelor Master
  • Licenses/Certificates Preferably Six Sigma Green Belt
  • Work Experience Graduate or Post graduate with 10 to 12 years of experience

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