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CMS Executive || Kolkata || 99Acres || 6-Month Contract

3 weeks ago

Kolkata, West Bengal, India Info Edge Full time

Role & responsibilities

  1. CMS & Payment Management to Manage the CMS process, including tracking payment

clearance based on data in coordination with Finance.

  1. Raise service requests for payment confirmation.

  2. Follow up on payment collections (scheduled and credit sales) and post these entries in

the CRM.

  1. Product & Service Operations: Handle product activation through the seller.

  2. Provide training and interim service support to new customers for posting and boosting

listing products.

  1. Raise service requests for XID creation.

  2. Book FSL slots through the legacy CRM system.

  3. Support & CRM Coordination to Resolve individual service requests (SRs) on priority.

  4. Support new CRM users directly or by coordinating with the SR Desk.

  5. Coordinate with Salespersons and customers for design creation requests and ensure

timely placement through relevant teams.

  1. Close coordination with the CRM Tech team for early resolution of technical issues.