Tax Operations Specialist I

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

The Tax Operations team works closely with our clients, agencies, and internal teams such as onboarding, customer care, and banking. Our primary focus is ensuring compliance with US payroll tax filing and deposits for our clients.

The Tax Specialist will be responsible for contributing to the day-to-day success of the Tax Operations team. This individual will be responsible for the completion of tasks related to maintaining client tax profiles and ensuring a smooth client experience.  In addition, the Tax Specialist will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.

Work Location: Ramanujam IT Park, Tharamani

Work mode: Hybrid (2-3 days in office)

About this roll*: 

• Perform routine payroll tax profile audits of existing clients to ensure accuracy
• Processes payroll corrections to prepare for amendments and communicates summaries of the corrections to clients
• Completes monthly New Hire Reporting to state agencies
• Assists in monthly, quarterly and annual tax filing audits
• Communicates with clients regarding missing or invalid account information
• Maintain individual performance to meet established team goals and OKRs
• Obtain accurate tax jurisdiction account information to ensure timely filing and payment of payroll tax obligations
• Participate in various processes and initiatives to ensure accurate payments and filings of client taxes

Do you have the right ingredients*? 

• Associates or Bachelor's Degree preferred 
• 1+  years experience working in a similar role or closely related field
• Knowledge of US payroll taxes including federal, state, local, and paid family leave
• Prior experience in a customer service role
• Excellent written and verbal communication skills
• Ability to adapt to change and varying job responsibilities
• Effectively manage time and self-start projects
• Comfortable working with sensitive/confidential information
• Proficient in Microsoft Excel
• Willing to work in rotational shifts - 2 PM to 11 PM IST

Special Sauce* (Non-essential Skills/Nice to Haves)

• Local Tax filings / LIT
• US Payroll / Taxation
• Payroll Audits
• 401k, SCORP, garnishments, pretax deduction
• Payroll Testing

• Amended returns / Amendments
• 941, 940, W2 Filing, SUI/SUTA, FICA, Social Security, Medicare
• TPA, POA

AI at Toast 

At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at

*Bread puns encouraged but not required

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at 

*Bread puns encouraged but not required

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out:

Apply today

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact

------

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.