IT Operations Analyst II

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

About The Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies. We're looking for an IT Help Desk Support technician to support our entire organization and be on-site in our Bangaluru office. You'll make sure employees have the hardware, access, and support they need. You'll help ensure Fivetran remains a high-security company by participating in security initiatives, audits, and lifecycle management.

This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You'll Use:

• Okta, Google Workspace, Slack, Jamf, Apple Business Manager, Microsoft InTune, Jira, Slab.

What You'll Do:

• Work with the global IT team on initiatives to serve the entire organization.
• Support employee lifecycle management.
• Maintain IT hardware inventory and coordinate with vendors.
• Set up and provide support for Google Meet conferencing systems.
• Provide Tier 1 & limited Tier 2 support for Apple hardware issues, macOS, G Suite, and Okta.

Skills We're Looking For:

• You are a people person You will be working with all of Fivetran employees - they need to feel comfortable reaching out to you with IT-related issues.
• General knowledge of security best practices.
• Experience in any of the following platforms: Okta, Jamf, Google Workspace, Microsoft InTune, and/or Okta.
• Confidence in learning new technologies and platforms quickly.
• Are organized and self-motivated.
• Strong written and spoken English skills

Perks And Benefits
100% employer-paid medical insurance- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.
We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.