Telecaller

Primary Responsibilities would include -

• Handle customer inquiries and complaints via phone, email, or social media channels
• Provide customers with accurate information about Saaol's products and services
• Generate leads through various channels, including cold calling, & networking.
• Investigate and resolve customer issues and complaints, escalating to higher-level support as needed.
• Conduct market research to identify market needs, preferences, and emerging trends.
• Resolve Patients/customers' concerns and answer customers' questions in a professional & positive manner.
• Attend customer queries in a timely and accurate way.
• Maintain accurate and up-to-date customer records in the company's CRM system
• Assist with special projects and initiatives as needed

We are looking for someone who has -

• Freshers with good communication skills are welcome.
• Good command over MS Word , MS Excel and Office Working Tools.
• Ability to analyse data and draw actionable insights.
• Familiarity with CRM software and other customer service tools
• Strong problem-solving and analytical skills
• Good verbal and written communication skills in English & Hindi.
• Should be an extrovert and enjoy connecting with people.
• High level of empathy while dealing with customers
• Ability to remain calm and composed under pressure

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• What is your expected salary?

Education:

• Bachelor's (Preferred)

Experience:

• Telecaller: 1 year (Preferred)

Work Location: In person