Lead Site Reliability Engineer

Overview:

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

We are seeking a highly skilled Site Reliability Engineer (SRE) with a strong background in Azure, Azure DevOps, Java, Kubernetes, Monitoring, Dynatrace, Elastic Search, Mongo db . The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of our systems while driving automation and best practices across our infrastructure and applications.

KEY RESPONSIBILITIES

• Design, implement, and maintain scalable, secure, and highly available systems on Azure and contribute to on prem setup strategies.
• Work with Portfolio Architects and DevOps Leads to investigate critical performance issues and perform L3 kind of role for the platform side.
• Develop and manage CI/CD pipelines using Azure DevOps.
• Collaborate with software engineering teams to improve system reliability, performance, and scalability.
• Implement and manage Kubernetes clusters, ensuring optimal deployment strategies and resource utilization.
• Write clean, maintainable code in Java for automation and system integration tasks.
• Develop and execute disaster recovery plans and high availability strategies.
• Monitor system performance, troubleshoot issues, and implement proactive solutions.
• Automate operational processes to improve efficiency and reduce manual interventions.
• Maintain comprehensive documentation of systems, processes, and procedures.

Qualifications:

EXPERIENCE

• At least 8+ years of experience in deployment, support, and management of application and infrastructure systems, including Azure cloud services, Kubernetes, and CI/CD pipelines.
• Experience implementing scalable, secure, and highly available systems, with involvement in multiple full lifecycle implementations.
• Formal project management training is desirable.
• Hands-on experience in troubleshooting, disaster recovery planning, and performance optimization of complex systems.

KNOWLEDGE & SKILLS

• Strong expertise in Azure cloud services and Azure DevOps.
• Proficiency in Java programming for backend development and automation; knowledge of Python, Go, or Bash scripting is a plus.
• Experience with Kubernetes cluster management and containerization technologies.
• Familiarity with monitoring tools such as Prometheus, Grafana, Dynatrace, ELK Stack, and Elastic Search.
• Solid understanding of networking, security, Infrastructure as Code (IaC), and high availability architectures.
• Knowledge of database management (SQL/NoSQL, MongoDB) and caching solutions.
• Ability to develop and execute disaster recovery and business continuity plans.

PROFESSION COMPETENCIES

• Cloud Computing & Automation: Design and manage scalable Azure and on-premises systems with automated CI/CD pipelines.
• Technical Troubleshooting & Reliability: Diagnose and resolve complex system issues, ensuring high availability and performance.
• System & Technology Integration: Implement and integrate infrastructure, applications, and services efficiently.
• Disaster Recovery & Risk Management: Develop and executes strategies for system resilience and business continuity.
• Standards & Process Compliance: Maintain documentation, policies, and best practices across infrastructure and operations.

CORE COMPETENCIES

• Communication & Collaboration: Effectively work across teams and stakeholders to deliver reliable solutions.
• Innovation & Problem Solving: Create automated and efficient solutions to operational challenges.
• Customer Focus & Results Orientation: Ensure system reliability and performance to meet business needs.
• Execution & Leadership: Take ownership of projects and drives them to successful completion.
• Teamwork: Support and collaborates with cross-functional teams to achieve shared goals.

EDUCATION & QUALIFICATIONS

• Certifications in Azure (e.g., Microsoft Certified: Azure Solutions Architect) or Kubernetes (CKA/CKAD).
• Experience with other programming languages such as Python, Go, or Bash scripting.
• Knowledge of containerization and microservices architecture.
• Familiarity with database management (SQL/NoSQL, MongoDB) and caching solutions.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

• Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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