Senior Software Engineer

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Overview

At Freshworks, we believe exceptional user experiences begin with exceptional engineering. As a Senior Frontend Engineer, you'll drive the development of fast, accessible, and elegant interfaces across our suite of global products. You'll translate complex business flows into delightful interactions, and champion performance and usability at every step.

If you think in components, sweat over rendering speed, and love writing code that feels smooth—you're in the right place.

Responsibilities

• Build modular, high-performance UI components using JavaScript frameworks.
• Collaborate with design, product, and backend teams to deliver features that just work.
• Translate business and UX requirements into scalable frontend architecture.
• Lead accessibility, rendering, and UI performance optimization across browsers/devices.
• Review code, guide prototyping efforts, and implement frontend best practices.
• Apply deep understanding of HTML, CSS, JavaScript, and browser internals.
• Drive cross-browser compatibility, responsiveness, and seamless interaction.
• Set high standards for design consistency and code quality.

Requirements

• Core Frontend Proficiency: Expertise in HTML, CSS, and JavaScript fundamentals, including UI prototyping, advanced CSS properties, and core JS concepts like closures.
• Modern Frameworks & Ecosystem: Strong grasp of JavaScript framework concepts (e.g., component architecture, state management).
• Frontend Quality & Performance: Ability to implement UI optimizations, ensure web accessibility, performance tuning, rendering strategies and address frontend security concerns.
• Problem-Solving & Optimization: Proven skill in solving and optimizing medium-level coding problems, with a strong understanding of time and space complexity.
• Proficiency in writing and reviewing semantic, maintainable, and testable frontend code.
• Software Design: Proficiency in Object-Oriented Programming (OOP) for building extensible, clean, and well-structured frontend code. Worked on frontend architecture and performance in apps with large user bases.
• End-to-End Component Ownership: Experience in designing, implementing, and delivering full-stack components, including backend integration and API interaction.
• Advanced Web Concepts: Familiarity with advanced web development topics (e.g., browser APIs, build tools).
• Experience debugging complex UI issues and managing cross-browser support.

Qualifications

• Degree in Computer Science, Engineering, or a related field.
• 3 to 5 years of frontend development experience in product teams.
• Passionate about design systems, UX patterns, and microinteractions.
• Solid grasp of data structures and basic algorithms in frontend context.
• Experience with tools like Chrome DevTools, Lighthouse, Jest, Storybook.
• You take pride in clean interfaces, intuitive flows, and pixel-perfect execution.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.