Call Handler_Associate

As a Call handler at AMH Services, you will be an integral part of our Compliance Team, you will be 1
st
line of contact for our clients, responsible for ensuring timely checks on guards, control and monitoring security activities, maintaining and sharing information on customer complaints with relevant stakeholder.

NOTE:-
Candidate must be fine with rotational UK shift and weekend working with 24/7 work environment with Work from Office on all (5 working days)
Accountabilities - Key Role & Responsibilities

• First line of contact for our clients. -Receiving Inbound calls from customers and handling their request
• Making and receiving calls to ensure staff are on site.
• Logging complaints, incidents and issues via the relevant forms and handing over when required.
• Reviewing call monitor and coaching officers the book on process if not using automated system and likewise for tablet booking on
• Reviewing emails and passing on to relevant departments as and when needed
• Reactive to situations such as management engagement from customer complaints

Essential
SKILLS AND KNOWLEDGE

• Experience in providing excellent customer service.
• Excellent communication skills with problem solving attitude.
• Ability to show patience and consideration towards customers via telephone.
• Customer oriented, genuinely passionate about customers' security and safety.
• Ability to multitask effectively whilst keeping a high level of service quality.
• Proactive and able to follow strict protocols accurately.
• Accurate data capture and typing skills.
• Good to have knowledge of applications like Time Gate
• Good IT and Microsoft Office skills.
• A selfless team player.

Qualifications
Graduate in any discipline with recognized university

Must have skills

• Flexible with shifts
• Hands on taking high volume calls both inbound and outbound
• Excellent Communication
• Flexible to work on weekends