Senior Network Engineer

Role description

The is a role within the network organisation of the Global Shared Service Center (GSSC) covering the DDI area and possesses a senior knowledge.

Description

The role is operating the DNS-DHCP-IPAM (DDI) and NTP based services, developing future designs and facilitate service management. Functions that are managed include integration, service quality, keeping SLAs, service process improvements and communication with both Divisions and internal resources.

Other aspects of the role include identifying customers and key stakeholders needs and requirements, take part of designing and validating concepts, managing service stakeholder collaborations and relationships, partnering with technology teams to analyze and write necessary documentation, and ensuring SLA delivery.

The Senior Network Engineer is part of a global team handling Infrastructure services within WiFi, LAN, WAN, Remote Access, DDI (DNS, DHCP, IP), Firewall, Load balancer, URL & proxy handling and monitoring.

Responsibilities and challenges:

This role is to be a part of the IP Services team functions, keeping SLAs and operational delivery of significant business outcomes. be a part of Services Catalog development and managing service features and technologies that improve customer experience and operational efficiencies.

Other key responsibilities in your team include:

• Effective simultaneous oversight and management of multiple projects/tasks
• Authoring, reviewing, and editing service requirements for development teams
• Presenting technical aspects of the product to customers/stakeholders in regular forums
• Participate and maintain the service roadmap
• Go through and align together with the SDM and teams specific designs to ensure Divisions requirements can be met with proposals
• Collecting feedback and requirements from customers and stakeholders
• Identifying opportunities for service improvements.
• Participating in evaluation efforts on new vendor products along with the development leads
• Part of a global team and being one of two primary contact persons for Network Infrastructure within GSSC APAC/AMER regions

Required Skills:

• 5+ years within IT area experience inclusive of several years of InfoBlox experience
• Strong internal and/or experience of being part of IT organizational and technology change deployments
• Understanding of network infrastructure, IP addressing, IP traffic management, DNS/DHCP, NTP, Security and Network Monitoring tools
• Experience with engaging vendors, including demonstrated success in technical evaluations and managing vendor product delivery
• Strong collaboration, partnership and relationship management skills
• Ability to work across functions and organizations
• Strategic, logical, and creative thinker with an ability to translate strategy into effective presentations
• Customer-centric mindset and passionate about driving improvements to customer experience
• Results oriented mindset with the drive to deliver exceptional services
• Proven experience be part of large projects, varying levels of stakeholders and ability to communicate effectively
• Excellent oral and written communication skills, including the ability to explain technical concepts to business leaders, and business concepts to technologists

Language Skills

Ability effectively communicates in English language verbally and in writing.

Location(s)

India (Chennai)

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