Tele Counselor
1 week ago
Key responsibilities
- Client interaction: Conduct inbound and outbound calls to provide information, advice, and support, handling inquiries and concerns with empathy and confidentiality.
- Assessment and planning: Assess client needs and goals to develop personalized action plans and help them navigate available resources.
- Record keeping: Maintain detailed and accurate records of client interactions and information.
- Follow-up: Follow up with clients to ensure satisfaction and track progress.
- Collaboration: Work with other counselors, sales teams, or admissions teams to enhance service quality and achieve goals.
- Target achievement: Meet and exceed targets for enrollments, sales, or other performance metrics.
- Staying informed: Keep updated on industry trends, best practices, and program offerings.
Qualifications and skills
- Education: A high school diploma is often the minimum, but some positions may require a bachelor's degree in a related field like psychology or counseling.
- Experience: Experience in telecalling, telesales, customer service, or counseling is often preferred.
- Communication: Excellent verbal and written communication skills, with strong interpersonal and persuasive abilities.
- Other skills: Active listening, problem-solving, organizational abilities, and professionalism are also crucial.
Job Type: Full-time
Pay: ₹10, ₹25,000.00 per month
Work Location: In person
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