Tele Counselor

7 days ago

Ahmedabad, Gujarat, India Qlocar Autosolution Private Limited Full time ₹ 2,40,000 - ₹ 6,00,000 per year

Key responsibilities

  • Client interaction: Conduct inbound and outbound calls to provide information, advice, and support, handling inquiries and concerns with empathy and confidentiality.
  • Assessment and planning: Assess client needs and goals to develop personalized action plans and help them navigate available resources.
  • Record keeping: Maintain detailed and accurate records of client interactions and information.
  • Follow-up: Follow up with clients to ensure satisfaction and track progress.
  • Collaboration: Work with other counselors, sales teams, or admissions teams to enhance service quality and achieve goals.
  • Target achievement: Meet and exceed targets for enrollments, sales, or other performance metrics.
  • Staying informed: Keep updated on industry trends, best practices, and program offerings.

Qualifications and skills

  • Education: A high school diploma is often the minimum, but some positions may require a bachelor's degree in a related field like psychology or counseling.
  • Experience: Experience in telecalling, telesales, customer service, or counseling is often preferred.
  • Communication: Excellent verbal and written communication skills, with strong interpersonal and persuasive abilities.
  • Other skills: Active listening, problem-solving, organizational abilities, and professionalism are also crucial.

Job Type: Full-time

Pay: ₹10, ₹25,000.00 per month

Work Location: In person

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