Airport Ground Staff

2 days ago

Mumbai, Maharashtra, India Viswamitempowersolution Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Position: Airport Ground Staff

Company Overview:

Viswamitempowersolution is a leading provider of aviation services in Mumbai, Maharashtra, India. We are committed to providing our customers with the highest level of safety, security, and comfort during their travels. We are currently seeking a dynamic and customer-oriented individual to join our team as an Airport Ground Staff.

Job Overview:

As an Airport Ground Staff, you will be responsible for providing excellent customer service to all passengers and ensuring the smooth and efficient operation of the airport. You will be the face of our company and will play a crucial role in creating a positive and welcoming environment for our customers.

Key Responsibilities:

- Greet and assist passengers at the airport check-in counter, boarding gate, and baggage claim area

- Check and verify passengers' travel documents and provide necessary information and assistance

- Assist passengers with special needs, such as unaccompanied minors, elderly or disabled passengers

- Handle and resolve customer complaints and issues in a professional and timely manner

- Coordinate with other airport staff, including ground crew, security, and airline staff, to ensure efficient and safe operation

- Monitor flight schedules and communicate any changes or delays to passengers

- Conduct security checks and ensure compliance with airport regulations and procedures

- Maintain a clean and organized work area and ensure the safety and security of all airport facilities

- Handle cash and credit card transactions for airport services, such as baggage fees and lounge access

- Assist in the boarding and deboarding of passengers and ensure their comfort and safety throughout the process

- Provide information on flight schedules, gate changes, and other necessary updates to passengers

- Perform other duties as assigned by the Airport Manager.

Qualifications:

- High school diploma or equivalent

- Previous customer service experience in the aviation industry is preferred

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced and dynamic environment

- Strong problem-solving and decision-making skills

- Ability to handle multiple tasks and prioritize effectively

- Willingness to work flexible hours, including nights, weekends, and holidays

- Knowledge of airport operations and regulations is a plus

- Fluent in English and Hindi, knowledge of other languages is a plus.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about providing exceptional customer service and have a strong interest in the aviation industry, we would love to hear from you. Apply now to join our team as an Airport Ground Staff at Viswamitempowersolution in Mumbai, Maharashtra, India.

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