Salesforce Developer Lead

7 days ago

Bengaluru Noida Pune, India EXL Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description: Salesforce Delivery Leader

Role Summary

We are seeking an experienced Salesforce Delivery Leader to oversee and manage a portfolio of Salesforce programs and implementations across multiple business lines. This leader will be responsible for guiding program managers, ensuring high-quality delivery, driving platform innovation (including AI/Agentic features), and enabling successful integrations with enterprise systems such as MuleSoft and telephony/IVR platforms.

Key Responsibilities

  • Program Leadership & Governance

  • Lead end-to-end delivery of Salesforce programs spanning Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud.

  • Establish governance structures, delivery frameworks, and success metrics for multi-project Salesforce portfolios.

  • Manage, coach, and mentor program/project managers to ensure delivery excellence.

  • AI & Agentic Salesforce Capabilities

  • Oversee design and rollout of Salesforce Einstein, Agent Assist, and Agentforce solutions to enhance customer service productivity.

  • Drive adoption of GenAI-driven workflows, predictive analytics, and conversational AI in Salesforce.

  • Partner with product owners to define use cases, ROI, and enablement strategies for AI-driven customer and agent experiences.

  • Integration Oversight

  • Provide MuleSoft implementation oversight, ensuring secure, scalable API-led connectivity across enterprise applications.

  • Manage IVR-Salesforce integration projects, ensuring seamless routing, CTI enablement, and enhanced omnichannel experiences.

  • Ensure compliance, scalability, and performance standards for all integrations.

  • Stakeholder Management

  • Partner with C-level stakeholders, business sponsors, and product owners to align delivery outcomes with business goals.

  • Act as an escalation point for program-level risks, dependencies, and delivery challenges.

  • Present status updates, roadmap progress, and value realization to executive leadership.

  • Quality & Continuous Improvement

  • Enforce Salesforce best practices, DevOps, and CI/CD for high-quality, scalable solutions.

  • Implement continuous improvement practices and lessons learned across delivery cycles.
  • Ensure adherence to compliance, data security, and regulatory standards.

Required Experience & Skills

  • 12+ years of IT delivery experience, with at least 6+ years in Salesforce program management/delivery leadership.
  • Proven track record of managing Salesforce implementations across multiple business units and geographies.
  • Strong expertise in Salesforce AI features (Einstein, Agent Assist, Agentforce).
  • Experience in MuleSoft integration oversight and managing enterprise API ecosystems.
  • Hands-on knowledge of IVR and Salesforce integration (CTI, telephony, omnichannel).
  • Demonstrated ability to lead multi-million-dollar Salesforce transformation programs.
  • Excellent stakeholder management, communication, and executive reporting skills.
  • Agile and hybrid delivery model experience (Scrum, SAFe, DevOps).

Preferred Certifications

  • Salesforce Certified Technical Architect (CTA) or Program Architect accreditation.
  • Salesforce Certified Service Cloud, Sales Cloud, or OmniStudio Consultant.
  • MuleSoft Certified Integration Architect.
  • PMP / SAFe Agilist certification preferred.

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