Assistant Manager

2 weeks ago

Noida, Uttar Pradesh, India Access Healthcare Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Experience: 8+ years in HR, with strong exposure to BPO industry

Job Summary:

We are seeking a dynamic and experienced HR Business Partner (Sr. Manager / Director level) to lead the people strategy for our fast-paced BPO operations. The ideal candidate will serve as a strategic advisor to business leaders, aligning HR practices with organizational goals to drive performance, engagement, and growth. This role demands a strong understanding of BPO dynamics, including large-scale workforce management, high-volume recruitment, compliance, and employee relations.

Key Responsibilities:

  • Act as a strategic HR partner to business leaders, providing data-driven insights and solutions to enhance organizational effectiveness.
  • Collaborate with leadership to support business strategy through workforce planning, organizational design, and talent management.
  • Lead HR operations across multiple sites/functions, ensuring smooth delivery of HR services including onboarding, engagement, retention, and exit processes.
  • Manage end-to-end employee lifecycle processes for large-scale BPO workforce.
  • Build and execute employee engagement strategies to reduce attrition and improve morale.
  • Drive performance management processes, leadership development initiatives, and succession planning.
  • Ensure compliance with local labor laws, internal policies, and regulatory guidelines.
  • Partner with Talent Acquisition and L&D teams to ensure hiring quality, training effectiveness, and skill development.
  • Serve as a point of contact for grievance handling, conflict resolution, and disciplinary actions.
  • Use HR analytics and dashboards to monitor workforce trends and make strategic recommendations.

Key Skills & Competencies:

  • Strong HR business partnering experience in the BPO or ITES sector (must-have)
  • Excellent understanding of BPO operations, high-volume hiring, and labor law compliance
  • Ability to influence and build relationships at all levels of the organization
  • Strong leadership, communication, and interpersonal skills
  • Analytical mindset with a problem-solving approach
  • Experience working in a matrix or global environment is preferred
  • Proficiency in HRIS tools and reporting systems

Qualifications:

  • MBA/PGDM in HR or equivalent qualification from a reputed institute
  • 8+ years of progressive HR experience, with at least 35 years in a Senior HRBP role in the BPO industry

Preferred Attributes:

  • Experience managing HRBP teams or leading HR for a large business unit
  • Exposure to digital transformation or HR automation projects
  • Ability to handle scale and complexity across locations or shifts
  • Males Only
  • Overlapping Shifts

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