Crm Cum billing executive

2 weeks ago

Navi Mumbai, Maharashtra, India Zigsaw Full time

Job Description
Handle queries complaints and requests from customers on multiple platforms. Namely call chat (WhatsApp CRM Software) email.
Follow up on various complaints feedback and suggestions with the production or dispatch team and the customer on the same.
Handle Outstanding Bills Receivable process.
Coordinate with the operations team for logistics and shipping details respectively.
Track orders for customers and help with the delivery dates.
Make calls to customers for confirmation of COD orders.
Manage all incoming phone calls and forwarding.
Forwarding all Sales Leads / Sales Orders to Dispatch / Operations team.
Communicating all concerns of the customer regarding delivery delays or quality issues or billing issues to the Sales Manager.
Keep records of customer interactions process customer accounts and file documents.
Take the extra mile to engage customers Willing to do the Process Coordinator job as well.
Handling Accounting and Billing and Invoicing
Handling Inventory Calculations and Reports
Manage and maintain the company&rsquo s material and stocked product inventory including stock profiles and stock locations
Assist in all Auditing and Finalisation of books of accounting.Education/Experience
p span style font-size: large strong FEMALE CANDIDATES ONLY. strong span p p span style font-size: large strong At Least 1 year of experience strong span p p span style font-size: medium Skills: span p p span style font-size: medium 1. Excellent communication Skills in English Hindi and Gujarati. span p p span style font-size: medium 2. Excellent knowledge in MS Office Google Apps and CRM Software (if any) span p p span style font-size: medium 3. Should be able to handle customer complaints and make proper replies. span p p span style font-size: medium Experience: 1 Year Minimum in Customer Relationship Executive Role and 2 Years Minimum in Billing & Invoicing. span p p p

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