Senior Software Engineer

Senior Software Engineer - Java, AVP

Who we are:

Charles River Development (CRD) is the FinTech division of State Street.  Together with State Street's Middle and Back-office services, Charles River's cloud-based Front Office technology forms the foundation of the State Street Alpha Platform, the first front-to-back solution in industry.

Our vision is to be the world's leading investment platform, shaping the future of the industry and driving new levels of technology-led innovation, resiliency, efficiency and growth for investors and the people they serve.

CRD Engineering organization is innovating and transforming the platform by moving away from monolithic software to utilizing next generation cloud-based technology that leverages Microsoft Azure, Kafka, Snowflake, etc.

Industry momentum has seen CRD grow over 135% in headcount over the last 5 years, and we continue to grow. As a digital innovation leader, we invest into our solutions, processes, systems, and talent.

About the Team

The Excellence Engineering team is a newly formed group dedicated to driving customer success through proactive and responsive engineering support. This team handles complex engineering escalations and partners closely with product and support teams to deliver high-impact solutions.

Role Overview

We are seeking a seasoned engineering leader to join as AVP and lead a team of skilled engineers in managing escalations, reviewing customizations, and driving innovation through automation and observability. This is a senior role requiring deep technical expertise, strong leadership, and a customer-first mindset.

Key Responsibilities

• Lead and mentor a team of engineers handling engineering escalations for the Charles River IMS platform.

• Review and approve small-scale design and customization requests.

• Own and manage escalations involving direct customer interaction.

• Troubleshoot complex issues across large-scale Java and C# codebases.

• Leverage observability platforms (e.g., Dynatrace, SolarWinds) for application and database monitoring.

• Drive automation initiatives using AI tools to streamline engineering workflows.

• Enhance customer feedback loops through observability insights.

• Collaborate cross-functionally with product, support, and cloud teams.

• Ensure timely resolution of issues while maintaining high customer satisfaction.

Required Skills & Experience

• Proven experience leading engineering teams in a customer-facing capacity.

• Strong troubleshooting and debugging skills in Java and C# environments.

• Hands-on experience with observability tools (e.g., Dynatrace).

• Familiarity with Azure cloud services and architecture.

• Excellent communication and stakeholder management skills.

• Ability to work under pressure and manage multiple priorities.

Preferred Qualifications

• Knowledge of financial domain concepts and workflows.

• Exposure to AI-driven automation tools and practices.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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