Technical Support Engineer II

2 weeks ago

Mitratech India Mitratech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we're always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work

Essential Duties & Responsibilities:

  • Provide assistance to customers, consultants, and partners on the usage of Mitratech products through our customer support portal, email, chat, and phone in a multichannel support environment.
  • Work within systems such as Zendesk, Jira, and SendGrid to manage cases, track progress, and communicate with stakeholders (experience with these systems is preferred).
  • Troubleshoot issues by reproducing the problem and determining the resolution.
  • Triage newly reported problems, assign proper severity, and work to identify a resolution.
  • Update the ticket tracking system to provide an accurate and current status of support issues.
  • Create knowledge base articles regularly to expand self-help tools for customers and internal teams.

Requirements & Skills:

  • 3+ years of experience working with enterprise software applications in support, development/QA, services, or a similar technical role.
  • Experience working with Tomcat/ Weblogic services
  • Experience working with Java/SQL- Intermediate
  • Should be able to debug logs, class files and write SQL scripts efficiently
  • Experience with Windows and Microsoft Office.
  • Experience working in a multichannel support environment using tools such as Zendesk, Jira, and SendGrid is preferred.
  • Excellent organizational, customer relationship, verbal, and written communication skills.
  • Highly dependable and professional.
  • Highly motivated, self-starter with a positive attitude
  • Excellent problem-solving and listening skills.
  • Critical thinker and adept at problem-solving.
  • Interpersonal skills: Remain open to others' ideas and exhibit willingness to try new things.

Education:

  • Bachelor's or Master's of Science in Computer Science/Engineering or relevant experience required.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

  • Technical Support Engineer Tier 1

    7 days ago

    Mitratech India Mitratech Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people...

  • Technical Support Engineer II

    6 days ago

    India Akamai Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Are you excited by the prospect of working with prestigious global brands?Do you enjoy working with customers to solve complex technical problems?Join our teamOur team includes highly skilled and experienced cybersecurity and data center experts in the industry. We're always looking for new people to inspire us and make us better. We utilize tools, process,...

  • Technical Support Engineer II

    2 days ago

    India Akamai Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionAre you excited by the prospect of working with prestigious global brands?Do you enjoy working with customers to solve complex technical problems?Join our teamOur team includes highly skilled and experienced cybersecurity and data center experts in the industry. We're always looking for new people to inspire us and make us better. We utilize...

  • [06/11/2025] Technical Support Engineer II

    6 days ago

    India Aspect Software Full time

    Job Title: Technical Support Engineer II Location: India, Remote Shift Timing: Shift 1: 4:00 PM to 1:00 AM IST Shift 2: 10:30 PM to 7:30 AM IST About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and...

  • Support Specialist II

    2 weeks ago

    Vadodara, India Qualifacts Full time

    Job Description Job Description Responsibilities for the Support Specialist II - Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance - Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while...

  • Technical Consultant I

    2 weeks ago

    Mitratech India Mitratech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people...

  • Technical Support Engineer II

    4 days ago

    India Aspect Software Full time

    Job Title: Technical Support Engineer IILocation: India, RemoteShift Timing: Shift 1: 4:00 PM to 1:00 AM ISTShift 2: 10:30 PM to 7:30 AM ISTAbout Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic...

  • (Apply in 3 Minutes) Technical Support Engineer II

    4 days ago

    India Akamai Technologies Full time

    Job Description Job Description Are you excited by the prospect of working with prestigious global brands Do you enjoy working with customers to solve complex technical problems Join our team Our team includes highly skilled and experienced cybersecurity and data center experts in the industry. We're always looking for new people to inspire us and make us...

  • Technical Account Manager II

    3 weeks ago

    India Akamai Technologies Full time

    Job Description Job Description Are you excited by the prospect of working with innovative cloud solutions Would you like the opportunity to work in a high-impact role responsible for customer growth Join our Global Services Cloud Solutions team Akamai is working to simplify the way people work in the cloud. The team's mission is to accelerate innovation by...

  • Software Engineer II

    2 weeks ago

    India Nike Full time

    Job Description Software Engineer II, Cloud Platform Engineering Who Are We Looking For We are looking for a Software Engineer II as part of our Cloud Platform Engineering teamat Nike. The ideal candidate will be bringing deep technical expertise in Cloud Engineering to solve complex engineering problems to enable Nike's pursuit to deliver state of the art...