Technical Support international voice process @Bangalore location

1 week ago

Bengaluru, Karnataka, India Crown Solutions Full time ₹ 1,20,000 - ₹ 3,60,000 per year

Roll Technical Support Intranational Voice (Its Rotational shift)

Company DXC

Exp 0 To 2 Yrs

Job Description Summary

Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support.

  • Job Description
  • Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
  • Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
  • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
  • Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

  • Should have attended regular school/college with as minimum qualification (regular/fulltime course) in any stream of subject, Diploma graduates years as minimum qualification.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Experience with solving computer related problems.
  • Experience working with company escalation policy.

Requirements and Skills

  • Interpersonal skills to interact with customers and team members.
  • Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
  • Organization skills to balance and prioritize work.
  • Ability to work in a team environment.

Work Environment

  • Work from Office is mandatory

  • This job role requires to work in rotational / night shifts.

  • Interested candidates Can share the Cv to

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