CSE - C - Processing

Job Title: CSE - C - Processing

Purpose of the role  

• Activities that involve Inward & Outward payment processing, Electronic Transfers, Investigations & Verifications, Branch Enquiries, Inbound & Outbound calls to Customer & Branches, Manual Payments, Cheque Payments, and Clearing House & BACS etc would fall under this job role.

In this role, you will:

Impact on Busines

• Acquire and update knowledge on procedures and products
• Ensure that each call / work is completed in accordance with established procedures and standards.
• Produce MI as required
• Identify and escalate potential complaints
• Support achievement of team objectives
• Exhibit ownership of the business

Customers  (External/ Internal)

• Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
• Act effectively on all customer feedback
• Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
• Respond to mails/queries related to process timely with a cc to the Line Manager
• Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
• Delight internal and external customers

Impact on Process

• Process customer set up, host set up, Enquiries in a timely manner to achieve agreed productivity targets on all the regions worked. (as revised time to time)
• Proactively contribute towards the completion of the maintenance and enquiries within the agreed timescales
• Proactively provide training on GLE application and its products to external vendors and internal customers which is due to be carried diligently
• "Adhere to all the audit requirements including but not limited to: Declaration of Secrecy/Data Protection Act/Health Safety and Security/Clear Desk Policy/ Other Process specific Audit requirements/ Compliance issues/requirements and Undertake process specific checks, where ever applicable
• Adhere to Business area prescribed Online Modular Training & GR prescribed Modular Training
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

Other Responsibilities

• Participate in development of cohesive teams
• Foster development of co-workers
• Contribute to the creation of a supportive work environment driven by people centric values
• Build professional relationships with colleagues in other areas

Management of Risk (GHR / FIM requirements)

• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant ComplianceDepartment.  The term compliance embraces all relevant laws, rules and codes with which the business has to apply.To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies

Observation of Internal Controls (GHR/FIM Requirements)

• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators

To be successful you will:

• Good communication skills – Written & Verbal
• Attention to detail 
• Proven track record of strong focus towards high levels of Quality and Customer Service 
• Ability to multi-task, depending on the criticality of the tasks. 
• Self motivated and should be able to work under minimal supervision.
• Good team player
• Flexibility to work in different shifts including weekends
• Strong Relationship building skills
• Quick Learner

Hsbc.Com/Careers

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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