Senior Principal Consultant- Technical Architect, SFDC- FSL

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant- Technical Architect, SFDC- FSL
A Salesforce FSL Architect must possess broad knowledge across multiple development platforms and draws on their skills and experience to assess customer requirements and architecture in order to design secure, high-performance technical solutions that maximize the potential of the Salesforce platform
Responsibilities:

•    Understand SFS Scheduling and optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & Service Objectives

•    Understand SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)

•    Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities

•    Understand Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, unschedule. Preventive maintenance and configuration of Dispatcher Gantt

•    Lead and facilitate discovery and scoping sessions with clients. Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations

•    Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions

•    Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements

•    Excellent in identifying the gaps and opportunities between as-is and to-be processes.

•    Provide technical leadership and insights during RFP and presales process, able to work closely with presales team.

•    Create and defend solution estimate and SOW

•    Setup of project governance model.

•    Understand the business problem and convert the problem into value stream through a feasible application architecture.

•    Excellent skills in persuasion and documentation detailing out all the aspects of architecture like security, business process mapping, integrations plan, environment plans, risks and mitigation plan, boundaries and responsibilities definition of each stakeholder.

Qualifications we seek in you 
Minimum qualifications:

•    B.E or B.Tech or MCA

•    Relevant experience in Salesforce Field Service (SFS)

•    Strong understanding of Salesforce FS architecture and components.

•    Experience with web development technologies such as HTML, CSS, JavaScript, and Apex.

•    Excellent problem-solving skills and attention to detail.

•    Strong communication and interpersonal skills.

•    Salesforce certifications are a plus.

•    Must have integrations experience with different tools and technologies using middleware or point to point.

•    Excellent understanding of design patterns, enterprise architectural patterns and enterprise integration patterns.

•    CI/CD exposure is a must.

•    Excellent skills in large data volume applications and security aspects.

•    ArchiMate is an additional advantage.

Preferred qualifications

•    Salesforce PD II, Sales Cloud, Service Cloud and Marketing Cloud Certifications etc...

Why join Genpact? 

• Lead AI-first transformation – Build and scale AI solutions that redefine industries 

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we  build 

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.