Service Advisor

Job description

Roles and Responsibilities

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Determine and diagnose car issues based on customer description and vehicle condition
• Translate customer-reported problems to actionable work orders for technicians to complete
• Order necessary parts from suppliers and double-check that they are delivered to technicians
• Ensure that automotive work provided to customers meets company quality standards
• Invoice and collect payment from customers for services rendered
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases

Desired Candidate Profile

Looking for a service advisor who have 2 to 4 years of experience of Automobile industry

Experience- Minimum 1 years of experience is must.

Qualification- minimum Graduate / Diploma in automobile Engineering

Location- Mumbai

• Required skills:

Technical competence

Good communication skills.

The ability to coach and develop others.

Commercial awareness

Conscientiousness

Perks and Benefits

Salary+ Incentive,

PF,

Role After Sales Service & Repair - Other

Industry Type Automobile

Functional Area Customer Success, Service & Operations

Employment Type Full Time, Permanent

Role Category After Sales Service & Repair

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• total work: 4 years (Preferred)
• Service Advisor: 1 year (Preferred)

Work Location: In person