Incident Response

7 days ago

Navi Mumbai, Maharashtra, India Skillventory Full time ₹ 1,80,000 - ₹ 2,50,000 per year

Role & responsibilities:

  • The Lead Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise.
  • This role ensures rapid detection, containment, resolution, and root cause analysis of incidents affecting critical IT services.
  • The position requires strong leadership, technical acumen, and the ability to coordinate across multiple teams under pressure.
  • Act as the primary liaison during major incidents, ensuring timely updates to senior leadership.
  • Ensure adherence to incident management policies, ITIL standards, and regulatory requirements.
  • Define and evolve the incident response strategy in alignment with business continuity and disaster recovery plans.
  • Lead post-incident reviews and drive systemic improvements across the organization.
  • Lead the triage, containment, and resolution of high-impact technology incidents.
  • Activate war rooms and coordinate rapid response efforts across teams.
  • Oversee real-time monitoring tools and ensure effective alerting mechanisms.
  • Recommend and implement automation for incident detection and resolution.
  • Conduct detailed post-incident investigations and root cause analysis.
  • Document incident timelines, impact assessments, and corrective actions.

Preferred candidate profile :

  • Experience in managing incidents in hybrid cloud environments.
  • Familiarity with cybersecurity incident response frameworks.
  • Ability to work under pressure and lead cross-functional teams during crises.
  • Certifications such as ITIL, PMP, or SRE are a plus.

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