Incident Response
2 days ago
Role & responsibilities:
- The Lead Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise.
- This role ensures rapid detection, containment, resolution, and root cause analysis of incidents affecting critical IT services.
- The position requires strong leadership, technical acumen, and the ability to coordinate across multiple teams under pressure.
- Act as the primary liaison during major incidents, ensuring timely updates to senior leadership.
- Ensure adherence to incident management policies, ITIL standards, and regulatory requirements.
- Define and evolve the incident response strategy in alignment with business continuity and disaster recovery plans.
- Lead post-incident reviews and drive systemic improvements across the organization.
- Lead the triage, containment, and resolution of high-impact technology incidents.
- Activate war rooms and coordinate rapid response efforts across teams.
- Oversee real-time monitoring tools and ensure effective alerting mechanisms.
- Recommend and implement automation for incident detection and resolution.
- Conduct detailed post-incident investigations and root cause analysis.
- Document incident timelines, impact assessments, and corrective actions.
Preferred candidate profile :
- Experience in managing incidents in hybrid cloud environments.
- Familiarity with cybersecurity incident response frameworks.
- Ability to work under pressure and lead cross-functional teams during crises.
- Certifications such as ITIL, PMP, or SRE are a plus.
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