Housekeeping Manager
2 days ago
Role & responsibilities
- Supervise and manage the housekeeping team to ensure cleanliness, hygiene, and upkeep of guest rooms, public areas, banquet halls, and back-of-house.
- Plan, organize, and assign daily cleaning tasks, ensuring quality standards are consistently met.
- Inspect guest rooms, corridors, and public spaces regularly to maintain high levels of cleanliness.
- Develop housekeeping schedules, duty rosters, and training programs for staff.
- Maintain inventory of cleaning supplies, linen, guest amenities, and equipment, ensuring cost control and timely replenishment.
- Coordinate with the front office and other departments for smooth room turnover and guest satisfaction.
- Handle guest complaints regarding housekeeping services promptly and effectively.
- Ensure compliance with health, safety, and hygiene standards as per hotel policies.
- Monitor laundry operations (in-house or outsourced) to ensure quality and timely delivery.
- Train and motivate housekeeping staff to deliver professional and efficient service.
- Manage budgets, prepare reports, and analyze operational efficiency to improve service standards.
- Implement energy-saving and eco-friendly housekeeping practices wherever possible.
- Conduct regular performance evaluations of housekeeping staff and provide feedback.
- Ensure upkeep and preventive maintenance of housekeeping equipment.
Preferred candidate profile
- Graduate/Diploma in Hotel Management or equivalent qualification in Hospitality.
- 58 years of experience in housekeeping operations with at least 2–3 years in a managerial/supervisory role.
- Strong knowledge of housekeeping procedures, cleaning techniques, laundry operations, and hygiene standards.
- Excellent leadership skills with the ability to manage, train, and motivate a large housekeeping team.
- Good communication and interpersonal skills for effective coordination with staff, management, and guests.
- Detail-oriented with strong organizational and time management abilities.
- Proficiency in housekeeping management software, MS Office, and inventory control systems.
- Problem-solving and decision-making skills to handle guest complaints and operational challenges.
- Flexible to work in shifts, weekends, and holidays as per operational requirements.
- Professional appearance, customer service orientation, and a positive attitude.
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