Customer Service Manager

1 week ago

Bagalur Bengaluru Karnataka, India Inventiway Solutions Full time ₹ 3,50,000 - ₹ 4,50,000 per year

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Job Summary:

We are seeking a dynamic and experienced Team Lead – Customer Service to lead our customer service team in Bangalore. The ideal candidate will be responsible for ensuring the highest level of customer satisfaction by managing daily team operations, monitoring order processing, resolving escalations, and driving process improvements.

Key Responsibilities:

 Lead and mentor a team of Customer Service Executives to ensure efficient service delivery

 Monitor daily customer interactions, ensuring timely resolution of queries and complaints

 Handle customer escalations in a professional and effective manner

 Oversee and track the status of F&B orders from placement to dispatch, ensuring accurate and timely delivery

 Coordinate with Operations and Dispatch teams to follow up on order preparation and delivery schedules

 Proactively check and update customers regarding the status of their orders and dispatch timelines

 Ensure adherence to service quality standards and company policies

 Train the team on product knowledge, order management processes, and effective customer communication

 Analyse customer feedback and suggest process improvements to enhance service efficiency

 Maintain performance reports and share insights with management

 Collaborate with cross-functional teams (Operations, Sales, Dispatch) to resolve customer and order related issues

 Ensure smooth communication in both English and Hindi with customers and internal teams Key Requirements:

 Minimum 3 years of experience in Customer Service

 Proven experience in a leadership or team lead role

 Strong communication skills in English and Hindi

 Good problem-solving skills and the ability to manage customer escalations effectively

 Knowledge of order processing and dispatch tracking in the F&B sector

 Data-driven with the ability to prepare and analyse reports

 Ability to work in a fast-paced environment with high customer interaction

 Positive attitude and people management skills

Preferred Qualifications:

 Bachelor's degree in any discipline

 Knowledge of CRM tools is a plus

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Do you have any experience in handling escalations, customer interaction and resolution of queries and complaints?

Work Location: In person

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