Student Support specialist

2 weeks ago

Instrumentation Limited Colony Kota Rajasthan, India Allen Career Institute Overseas Full time ₹ 1,50,000 - ₹ 2,40,000 per year

We are looking for a dynamic and empathetic Student Support Specialist to join our team in Kota. In this role, you will be the bridge between our academic services and students located across GCC countries (UAE, Qatar, Saudi Arabia, Oman, Kuwait, Bahrain). If you thrive on solving problems, delivering excellent service, and making a meaningful impact in students' lives—this is the opportunity for you

Key Responsibilities

  • Respond to student queries related to online classes, technical issues, and platform usage through calls, emails, and chat support
  • Work in rotational shifts to ensure 11AM to 11PM (IST) student assistance coverage
  • Coordinate with internal teams (Academic, Tech, Operations) for timely resolution of issues
  • Monitor and track student concerns, providing feedback for process improvements
  • Contribute to enhancing the overall student experience by being proactive, patient, and solution-oriented

Required Qualifications & Skills

  • Graduation from a recognized university
  • Strong command of English communication (both spoken and written)
  • 0–1 years of prior experience in customer support, edtech, or student services preferred
  • Basic technical know-how related to online platforms and troubleshooting
  • Ability to handle pressure situations and multitask effectively
  • Willingness to work in rotational and weekend shifts

Why Join ALLEN Overseas?

At ALLEN Overseas, we're more than just a classroom—we're building a future for Indian students abroad. You'll be part of a mission-driven team that's delivering quality education and care across borders.

Regions served: UAE | Qatar | Saudi Arabia | Oman | Kuwait | Bahrain

Job Type: Full-time

Pay: ₹150, ₹240,000.00 per year

Benefits:

  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • International Student Support: 1 year (Required)

Language:

  • English (Required)

Location:

  • Instrumentation Limited Colony, Kota, Rajasthan (Required)

Shift availability:

  • Day Shift (Required)

Work Location: In person

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