Teller
1 week ago
Job Title: Bank Teller (Operations Profile)
Department: Banking Operations
Reports To: Branch Operations Manager / Customer Service Manager
Employment Type: Full-time
Job Summary:
The Bank Teller (Operations Profile) is responsible for handling day-to-day financial transactions and operational activities at the branch. This includes processing customer deposits, withdrawals, payments, account inquiries, and ensuring compliance with bank policies and regulatory standards. The teller plays a key role in maintaining customer satisfaction, operational accuracy, and branch efficiency.
Key Responsibilities:
Customer Service & Transactions
- Greet customers courteously and provide prompt, accurate, and efficient service.
- Process deposits, withdrawals, fund transfers, cheque encashments, and other teller transactions.
- Handle cash, cheques, and negotiable instruments in accordance with bank procedures.
- Issue demand drafts, pay orders, and other banking instruments as requested.
- Respond to customer inquiries and resolve routine issues related to accounts and transactions.
Operational Duties
- Balance cash drawer at the end of each day and report any discrepancies immediately.
- Maintain accurate records of daily transactions and prepare relevant reports.
- Support end-of-day branch reconciliation and assist in vault cash management.
- Follow KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance guidelines.
- Ensure all transactions comply with internal controls and audit standards.
- Assist in ATM replenishment and reconcile ATM transactions if required
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