Senior OCI Service Reliability Engineer

3 days ago

Bengaluru, Karnataka, India Version 1 Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Duties & Responsibilities

  • Will be the Subject Matter Expert (SME) supporting our customers running their platforms on OCI.
  • Will be handling 3rd level support, Change Requests, and small projects for our OCI customers.
  • Will be the OCI technical lead on the 3rd level support team.
  • Working hours will be Irish/UK business hours.
  • Support multiple clients across multiple technologies.
  • Mentoring of junior team members.
  • Consult with customers and across a cross-team environment.
  • Documentation and development of designs, processes, and procedures.
  • Work within a structured ITIL / ISO20000 IT Service Management environment.
  • Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.
  • Excellent presentation and reporting skills arising from customer facing and on-site experience.
  • Very strong verbal, presentation, and interpersonal skills are required.
  • Escalation point for major incidents/investigations.

Qualifications

Experience Required

  • 5+ years working in IT, with proven experience in a support role.
  • 3+ years experience working directly on OCI.
  • Strong, first-hand experience of designing, building and supporting cloud solutions.
  • Interpreting, understanding, and solving complex technical problems/incidents.
  • Ability to influence internal teams and customers.
  • Consultancy/project delivery experience with client facing background.
  • Strong experience across multi-server, stand alone and clustered solutions.
  • Excellent troubleshooting skills required.

Technical Skills

  • Experience with Exadata Cloud @ Customer (ExaCC) and/or Exadata Cloud Service (ExaCS).
  • Experience of working with OCI networking & FastConnect.
  • Experience of debugging network routing and network security group issues within OCI.
  • Experience of user management and IAM policies with OCI.
  • Proven experience working with containerisation. E.g. managing clutter deployment, sizing updates, maintenance, patching etc. Containerisation technologies required: Docker; Podman; OCI Container Engine for Kubernetes (OKE).
  • DevOps - Terraform - Able to do full implementations of cloud infrastructure builds using terraform. This includes all network components and IaaS PaaS components.
  • Linux - Administrative skills such as creating user accounts and mounting block volumes, a candidate with basic Linux command line skills will still be considered.

Desirable skills

  • Able to configure Linux environments using ansible, a candidate without this skill will still be considered but this would be advantageous.
  • Database - Experience with Oracle database's is advantageous. Basic experience such as tns connections to Oracle database, how to work with database links.
  • Experience working with autonomous databases would be advantageous.
  • Experience working with Oracle Integration cloud, particularly provisioning and working with connectivity agents. The ability to create and work with integrations is not a requirement.

Required Qualifications/Certifications:

  • Oracle Cloud Infrastructure 2023 Architect Associate (1Z

Desirable Qualifications/Certifications:

  • Any Professional OCI certification would be highly desirable, e.g. Oracle Cloud Infrastructure 2024 Certified Architect Professional Certification
  • Hashicorp Terraform Associate
  • Linux Certification
  • ITIL 4 Foundation

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