Service desk_Chennai

Greetings from TCSTCS Hiring for Service desk

Job Location: ChennaiExperience Range: 3-5 YearsJob Description :Requires good verbal and written communication skills as well as strong customer service and interpersonal skills

Need for international client

Willingness to work in any shifts including night shifts

Accountable to answer customer requests and assisting customer either by email/chat or over the phone

Ability to understand customer issue and route to appropriate team

Should be ITIL Foundation certified

Must be a strong cross-team collaborator

Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

Basic knowledge about Systems, backup and NetworkAbility to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's