Salesforce CX Business Analyst

11 hours ago

Mohali, Punjab, India Closeloop Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title:
Salesforce CX Analyst (2–4 Years | Remote | Contract/Full-Time)

Role Overview
We are looking for a
Salesforce Business Analyst
to join our digital transformation team. You will work on
Service Cloud, Experience Cloud, and Omnichannel solutions
to improve customer experience, automate workflows, and streamline business processes. This role is ideal for someone with
hands-on Salesforce expertise, strong business analysis skills, and CX application knowledge
.

Required Skills & Expertise

  • 2–4 years of Business Analyst experience; 2+ years in Salesforce.
  • Strong knowledge of
    Service Cloud, Experience Cloud, CTI/Omnichannel
    .
  • Hands-on skills in
    Salesforce Flows, Process Builder, Apex Triggers, Dashboards & Reporting
    .
  • Exposure to
    CX tools
    like Gainsight, Chatbots, or Agentforce.
  • Familiarity with Agile tools (
    Jira, Confluence, Slack
    ).
  • Excellent communication & stakeholder management skills.

Key Responsibilities

  • Gather, analyze, and document CX and Salesforce business requirements.
  • Design and implement
    Salesforce automation
    (Flows, Process Builder, Validation Rules, Macros, CTI integrations).
  • Partner with stakeholders and cross-functional teams to optimize
    customer success, service delivery, and case management workflows
    .
  • Build reports & dashboards to track KPIs, customer engagement, and system adoption.
  • Support change management, training, and governance across Salesforce solutions.

Certifications (Preferred)

  • Salesforce Certified Administrator (Mandatory)
  • Salesforce Business Analyst (Preferred)
  • Salesforce Service Cloud Consultant (Preferred)

  • Business Analyst

    1 week ago

    Mohali, Punjab, India hkg-grow your business Full time ₹ 10,000 - ₹ 15,000 per year

    Business Analyst Intern (Training + Employment Opportunity)Location: Mohali (Phase 7 industrial area)Duration: 1.5 Months (Training Phase - Unpaid)Type: Internship → Full-time Employmentdrop your CV at: About the OpportunityWe are looking for a Business Analyst Intern with strong communication skills and a willingness to learn. This internship is a great...

  • Salesforce Developer

    1 week ago

    Mohali, Punjab, India Manras Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionManras Technologies is dedicated to bringing together young, passionate Salesforce CRM talent to create simple yet innovative solutions for the service needs of our customers. Our team consists of certified Salesforce developers, consultants, and mobile application developers with over 50 man-years of combined experience and more than 100...

  • Salesforce Developer

    1 week ago

    Mohali, Punjab, India Manras Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionManras Technologies is dedicated to bringing together young, passionate Salesforce CRM talent to create simple yet innovative solutions for the service needs of our customers. Our team consists of certified Salesforce developers, consultants, and mobile application developers with over 50 man-years of combined experience and more than 100...

  • Salesforce Technical Consultant

    6 days ago

    Mohali, Punjab, India Closeloop Technologies Full time

    Job Title: Salesforce Consultant / Salesforce Technical ConsultantExperience: 2 YearsLocation: Mohali / Jaipur / PuneEmployment Type: Full-TimeJob Overview:We are looking for a Salesforce Developer / Technical Consultant with around 2 years of experience in Salesforce development and customization. The ideal candidate should have hands-on experience in Apex,...

  • Salesforce Development Specialist

    6 days ago

    Mohali, Punjab, India beBeeExpert Full time ₹ 8,00,000 - ₹ 14,00,000

    Job OverviewWe are seeking a Salesforce Development Expert with around 2 years of experience in Salesforce development and customization.The ideal candidate should have hands-on experience in Apex, Lightning Web Components (LWC), and Salesforce configuration.You will work closely with functional teams to deliver scalable solutions, integrations, and...

  • Salesforce Technical Consultant

    1 week ago

    Mohali, Punjab, India Closeloop Technologies Full time

    Job Title: Salesforce Consultant / Salesforce Technical Consultant Experience: 2 Years Location: Mohali / Jaipur / Pune Employment Type: Full-Time Job Overview: We are looking for a Salesforce Developer / Technical Consultant with around 2 years of experience in Salesforce development and customization. The ideal candidate should have hands-on...

  • Salesforce Technical Consultant

    7 days ago

    Mohali, Punjab, India Closeloop Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title:Salesforce Consultant / Salesforce Technical ConsultantExperience:2 YearsLocation:Mohali / Jaipur / PuneEmployment Type:Full-TimeJob Overview:We are looking for a Salesforce Developer / Technical Consultant with around 2 years of experience in Salesforce development and customization. The ideal candidate should have hands-on experience in Apex,...

  • Data Analyst

    5 days ago

    Mohali, Punjab, India Meeta Castings Limited Full time ₹ 2,00,000 - ₹ 25,44,200 per year

    JOIN OUR TEAMKay Consulting ServicesTitle – Sales Support Analyst (1 candidate, Male only)Location – Mohali, Chandigarh Salary – As per interviewQualification – Bachelor's Degree in Business Administration, Finance, Marketing or a related field.Experience Range – Fresher to 2 Years' experience required.Responsibilities – As a Sales Support...

  • Business Analyst

    11 hours ago

    Mohali, Punjab, India iTechnolabs Full time ₹ 10,000 - ₹ 2,50,000 per year

    Job description:iTechnolabs. is hiring Junior Business Analyst.Experience Required :- 0 to 1 yearQualification :- BCA, MCA, Btech (cse), Mtech (cse), Bsc IT, Msc ITWe are looking for Business Analyst Fresher who will responsible for collaborating with existing & prospective clients to gain understanding of requirements/processes through meetings and...

  • Business Analyst

    6 days ago

    Mohali, Punjab, India Prolegion Private Limited Full time

    job title: business analyst location: mohalitype: 6 - 8 month contractclient: greystarapply directly via our ats link: job summary:a skilled business analyst: it to support digital transformation and automation projects. you' ll analyse processes, gather requirements, create brds and test cases, and work cross-functionally to deliver tech-driven...