client support

2 days ago

Hisar, Haryana, India Social Baniya (SociBan Digital Solutions Pvt Ltd) Full time

You'll manage day-to-day client projects, track what's done and what's pending, and make sure the team delivers on time. Your job is to keep every client's work organized, updated, and moving — without excuses and without delays.

⸻

Key Responsibilities

  1. Client Work Tracking


• Maintain a clear list of all active clients.


• Track each client's deliverables: what's completed, what's ongoing, what's pending.


• Update project status daily (content, ads, websites, shoots, etc.).

  1. Coordination With Team


• Communicate tasks to designers, editors, ad managers, and developers.


• Follow up for timely completion — no missing deadlines.


• Flag delays instantly instead of waiting for things to pile up.

  1. Client Communication


• Share required updates with clients (only what's needed, nothing extra).


• Collect inputs, approvals, and missing content from clients.


• Ensure clients are informed, aligned, and not left guessing.

  1. Operations Support


• Maintain internal task sheets / CRM / trackers.


• Organize client folders, assets, and project files.


• Assist in onboarding new clients (documents, forms, brand info, etc.).

  1. Quality Control


• Check that deliverables match the brief before sending to clients.


• Catch small issues before the client does.


• Ensure all communication, posts, and reports are error-free.

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